Orbi RBR50 not talking to Network Solutions website

[winsrfr]

My Orbi RBR50 has stopped talking to my website provider, Network Solutions on Friday afternoon.  I can't access my website builder tool nor can I check my email.  Very frustrating.  I can get to my website and check my email if I hardwire my computer straight to my cable motem so I know it's the router.  I can also go to any other website no problem.  Any insight would be helpful.

Thanks, Paul

[FURRYe38]

Was it working before? if so, and you didn't change anything on the Orbi, I presume the issue would be a web site service issue, not a Orbi issue.

What is the Mfr and model# of the IP modem the Orbi is connected too? 

[winsrfr]

Everything was working great Friday morning.  Now, everything works as usual with every other site except this one

[FURRYe38]

If other sites and such work and this one site doesn't, it wouldn't be a router issue. 

[winsrfr]

I have been reading other posts where people are having the same issue as me.  I can hook my computer directly to my cable modem with a LAN line and it works perfectly.  As soon as I hook my LAN line from modem to router and a line from router to computer, it's a no go for only that 1 site.

[winsrfr]

modem is an Arris CM820

[FURRYe38]

Try a power off of the modem and Orbi router for 1 minute, then back on. 

Might try a full reset on the Orbi router and setup from scratch....

[winsrfr]

all done.  nothing helped

[FURRYe38]

Try different PC? 

Contact this web site for help and information regarding this...again, if other sites work and this one doesn't, possibe site sevice isssue or DNS issue. 

Try using 1.1.1.1 and 9.9.9.9 DNS on the router.

[winsrfr]

actually might not have done a full reset on the Orbi.  How is that done?

[winsrfr]

and even my iphone can't get emails from my website when I am on the Orbi wifi

[FURRYe38]

Hold the reset button on the router til the top LED turns on Amber or use the Web UI under Admin/Backup to do a reset. Either one will work.

[winsrfr]

Thanks.  I'll try that

[randomousity]

See if you can ping it and tracert to it. The issue could be with your DNS, or it could be a security setting, like blocked sites. If you haven't already done a factory reset, you can look into those.

[FURRYe38]

You can add custome DNS to the router by it's web page. I believe under Advanced tab/Internet Setup...

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@winsrfr wrote:

actually might not have done a full reset on the Orbi.  How is that done?

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[schumaku]

If your ISP does run a DNS cache, also negative results will remain cached for a certain time - these DNS caches won't do new queries for a while. As the routers pick up the ISP supplied DNS servers commonly, they just reflect what's there - or not.

Seriously, I don't think a consumer router DNS queries (implemented by dnsmasq) does fail or block a single domain only.

Not very difficult to check, just figure out the DNS servers configured. query these for the domain the www, the mail, smtp, pop, whatever in question. Then compare e.g. to the big public DNS, example is using google.com:

C:\> nslookup

> server 8.8.8.8
Default Server: google-public-dns-a.google.com
Address: 8.8.8.8

> google.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: google.com
Addresses: 2a00:1450:400a:801::200e
172.217.18.14

> server 1.1.1.1
Default Server: one.one.one.one
Address: 1.1.1.1

> google.com
Server: one.one.one.one
Address: 1.1.1.1

Non-authoritative answer:
Name: google.com
Addresses: 2a00:1450:400a:802::200e
172.217.168.46

Instead of the 1.1.1.1 or the 8.8.8.8 enter a) the router LAN IP, and b) the ISP supplied DNS and query your domain.