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Orbi RBR50 router, Brother HL-5470DW printer
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Orbi RBR50 router, Brother HL-5470DW printer
My 6-year-old Brother HL-5470DW printer shows "PRINT UNABLE E1" about every 2 weeks and has to be restarted. Otherwise, this printer works perfectly. I have contacted Brother support and their only recommendation is to "contact the router manufacturer for help with settings." They have nothing further to add regarding WHAT settings. Whether wired or wireless, the problem has persisted for a year. I can restart the printer and all is well for another 2 weeks before the error appears again.
I'm hoping someone here has seen this issue and knows what the problem might be, even though it sounds like a Brother problem they wish to avoid. Any hints will be appreciated. Thanks.
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Re: Orbi RBR50 router, Brother HL-5470DW printer
@dubbled wrote:My 6-year-old Brother HL-5470DW printer shows "PRINT UNABLE E1" about every 2 weeks and has to be restarted. Otherwise, this printer works perfectly. I have contacted Brother support and their only recommendation is to "contact the router manufacturer for help with settings." They have nothing further to add regarding WHAT settings. Whether wired or wireless, the problem has persisted for a year. I can restart the printer and all is well for another 2 weeks before the error appears again.
Interesting. Searching for Brother HL-5470DW and PRINT UNABLE E1 brings up two types of response: (1) there is a hardware malfunction, and (2) the router settings. This link shows how to print out debug information from the printer:
https://help.brother-usa.com/app/answers/detail/a_id/142359/~/print-unable-e1
It is not helpful that the User Manual does not appear to contain this error code.
https://download.brother.com/welcome/doc002935/cv_hl5470dw_use_usr.pdf
I did see one suggestion that error E1 could be caused by a document with invalid codes. Seems unlikely.
What a puzzle!
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Re: Orbi RBR50 router, Brother HL-5470DW printer
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