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Forum Discussion
truprecht
Aug 12, 2019Guide
Orbi RBR50 will not work with new Spectrum modem
We have had an Orbi RBR50/RBS50 working with a Spectrum modem/router for 2 years. We've recently had some problems with internet connectivity going down intermittently. We called Spectrum, who dec...
- Aug 13, 2019
OK, it's fixed. Connected to Modem. Followed the "new setup" instructions in the app, and it booted up fine. I swear I did that no fewer than 3 times yesterday, but today it's working. Thanks for the repsonses.
CrimpOn
Aug 12, 2019Guru - Experienced User
If the Orbi is configured as an access point (AP), then it is waiting for "the router" to assign it an IP address, and there is no router. As an AP, the only settings the Orbi has are WiFi name and password.
This should get you working.
truprecht
Aug 12, 2019Guide
If the Orbi is configured as AP, shouldn't it work when connected to the Spectrum router? (router, not modem). It isn't.
I'm not in front of the hardware now, so I'll try some of the above recommendations and provide the ISP modem model info when I get home tonight.
- FURRYe38Aug 12, 2019Guru - Experienced User
IF the isp modem is a stand alone modem with out a built in router, then AP mode won't work with Orbi. Router mode will be needed.
- Retired_MemberAug 12, 2019
FURRYe38 wrote:IF the isp modem is a stand alone modem with out a built in router, then AP mode won't work with Orbi. Router mode will be needed.
...but I thought Spectrum provided a new modem (seperate device) and a new router (seperate device)....? If this is true, the issue is still 2 routers.
IMO....IF Spectrum will alow it, I would send their router back.
- truprechtAug 12, 2019Guide
Yes - that's clear. Something needs to be the router.
Since the Orbi was previously plugged into a modem+router, it's not clear if it was set up as AP or router. If it was set up as AP, then we plugged it into the new modem-only, it would not work because nothing is serving as the router.
However, after we couldn't get the Orbi to work with the modem, we set up the Spectrum-provided router-only device. It's working. If the Orbi is set up as AP, shouldn't it then work correctly when plugged into the router-only?
- truprechtAug 12, 2019Guide
i.e. If the Orbi is in Router mode, it should work when plugged into the Modem. If the Orbi is in AP mode, it should work when plugged into the Router. Correct? It is not working in either configuration. My preference is to use the Orbi in Router mode, plugged into the modem, and to return the redundant Spectrum router.