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Orbi RBR50 will not work with new Spectrum modem
We have had an Orbi RBR50/RBS50 working with a Spectrum modem/router for 2 years. We've recently had some problems with internet connectivity going down intermittently. We called Spectrum, who dec...
OK, it's fixed. Connected to Modem. Followed the "new setup" instructions in the app, and it booted up fine. I swear I did that no fewer than 3 times yesterday, but today it's working. Thanks for the repsonses.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so,
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Power OFF both ISP modem and RBR for 1 minute. Then power On the modem, after it syncs, power on the RBR...
Firmware version is V2.3.1.44
Spectrum-provided modem is manufactured by Hitron Technologies, model number is E31N2V1.
I have tried to access the Orbi configuration by connecting an ethernet cable from the internet port on the Orbi to my laptop, opening a browser and connecting to orbilogin.com, but it just puts me in an endless loop asking for login/password and saying the connection is not private.
I can connect via the iPhone app, version 2.4.2.4...
OK, it's fixed. Connected to Modem. Followed the "new setup" instructions in the app, and it booted up fine. I swear I did that no fewer than 3 times yesterday, but today it's working. Thanks for the repsonses.
truprecht wrote:OK, it's fixed. Connected to Modem. Followed the "new setup" instructions in the app, and it booted up fine. I swear I did that no fewer than 3 times yesterday, but today it's working. Thanks for the repsonses.
Nice job....are you still using the Spectrum router?
I am not using the Spectrum router. The Orbi is in router mode connected directly to the modem.
Thank for confirming the modem information. The modem is a modem only so no built in router here. FYI, this modem has a Puma 7 chip set and there are known issues with this chip set. You may want to move to a broadcom chipset modem at some point.
Glad you go the Orbi system setup.
Enjoy.
truprecht wrote:Firmware version is V2.3.1.44
Spectrum-provided modem is manufactured by Hitron Technologies, model number is E31N2V1.
I have tried to access the Orbi configuration by connecting an ethernet cable from the internet port on the Orbi to my laptop, opening a browser and connecting to orbilogin.com, but it just puts me in an endless loop asking for login/password and saying the connection is not private.
I can connect via the iPhone app, version 2.4.2.4...