Gang - this has still not been resolved. It's been going on for months now. Just move on to another system - this isn't going to get fixed. And if it does, it will be the "new model, quick come out and buy this!" and you'll just have to re-purchase anyway.
If they don't release a new model, you can expect this product to die off from Netgear. THere is already MINIMAL attention on it, so they already don't care enough about this product for it to have a long lifespan.
I said in a previous post that I wasn't going to mention the new system I switched to, out of courtesy to Netgear. I also offered to help them solve the issue as I do own 3 different types of technology firms. I offered this so I could help others who purchased this device and are already past their return timeline. They replied and said they would love for me to help - please go buy another set and we will work with you. NOPE! If you want my help on this, for real, send me the product and I'll test and help source the root of the issue. Nothing since then.
Because they continue to REFUSE repairs on this issue (or refuse to acknowledge that it's an actual issue and think reboots and factory flashing is a working solution - which it doesn't), I'm going to break that statement and tell you what I did.
I switched to Eero Wireless Mesh system. If I reboot a satellite, it's connected within SECONDS after booting back up. Total time for a reboot and back connected to the network - under 20 seconds total, from unpluging to internet.
The speeds are as if I was hardlined into the router, in regards to internet speeds (and I have FiOS). The connectivity is flawless; I have full-time devices on wifi like wifi IR blasters and the like, and I have checked logs and they do NOT disconnect! The reach of the wireless antennas is MUCH farther than Orbi.
It can be a router, or it can be just a wireless mesh - done with a single tap on the app.
Last but not least, it's less expensive.
Sorry Netgear, but you guys did this to yourselves. It's NOT ok to leave your customers just hanging like this. And it's a REALLY bad issue - renders the entire system as failed. This problem is ALL OVER your own forums, and it's actively ignored by your staff. Many of the respones are almost identical across multiple posts about the same issue, leading me to believe you have your canned reply to calm everyone, you use it then do nothing to solve the problem.
So I will help your customers fix their issie. Orbi Customers - Switch to something else like Eero or Uniquity's version of this.
Not sure why no one from Netgear can simple acknolwedge the issue, and get it on the road map. It's baffling to me and leads me to beleive that what I said before about them fixing this in hardware release 2, forcing you to buy the system again, is what is going to happen.
Netgear, if it's bad hardware - recall it. If you can't fix the issue, just say it. Stop PRETENDING to try to fix it, with reboots. Stop pacifying everyone while you guys flounder on the issue. Just be honest with everyone, for crying out loud!
Otherwise, we can always just open a class action and get everyone's money refunded. If any thread followers are interested in a class action, PM me to talk. It doesn't take many of us to get one going. All this is assuming they don't offer to refund your money for this non-functional, extremely expensive (for home-quality gear) system. But you all should get your money refunded - this is NOT OK.
~Nick
