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Forum Discussion
Orbi RBS/RBR 50 Version 2.1.3.4 and Apple homekit iDevices and Philips Hue problems.
I have updated to firmware version 2.1.3.4 and have noticed some homekit instability. I have several iDevices Switches which have become intermittent and no other changes than the router firmware. ...
PeytonBrandt, I am sorry but before using the beta software, I was required to agree to some terms which included not sharing the software. The only way to get it is directly from Netgear.
The good news I shared was so people would know there is now a light at the end of the tunnel as there "is" a solution that seemingly works.
This is particularly valuable for people who were considering purchasing alternate equipment - but unfortunate for those that already did. As this has been going on for more than a momth, it is quite frustrating.
Hang in there and sorry but I can't share it.
No problem, I understand. How did you contact them before getting the beta software? Twitter? Email? Phone?
PeytonBrandt,
I detailed before the long and painful process of trying to get them to look at this.
As I was not willing to purchase a "support package" to fix a problem which is to me, 100% netgear's fault, I eventually went onto twitter and after more than one request, they opened a ticket.