After the latest firmware upgrade, 2.5.1.16, i noticed one of my satelites was disconnected. I tried to resync, nothing, i then tried to reset via paperclip, nothing. The power light is on green, but no light glowing from the top. After reset etc.
Of course I am out of warranty, everything was working just fine until the firmware.
All wires are disconnected except the power code. No lights glowing on top. I can try the power adapter swap but it’s getting power. The light on the back where power adapter goes is glowing a light green I think.
Today satellite device is not recognised as being connected.
Power cycled, using switch and unplugging for about 10 mins. didn't work.
Reset as per instructions (satellite does not get solid white led light ring), Run both Orbi app 'add satellite' and PC browser 'add sattelite', neither Worked.
Just over 6 month old.
Apparenlty Netgear doesnt provide support after 90 days...WTF?
No answer from support, even when I select to subscribe to their extortionary Gear Head support.
I have extensive ARLO (formally netgear) security camera system that now doesnt work as I dont have mesh connectivity.
Today satellite device is not recognised as being connected.
Power cycled, using switch and unplugging for about 10 mins. didn't work.
Reset as per instructions (satellite does not get solid white led light ring), Run both Orbi app 'add satellite' and PC browser 'add sattelite', neither Worked.
Just over 6 month old.
Apparenlty Netgear doesnt provide support after 90 days...WTF?
No answer from support, even when I select to subscribe to their extortionary Gear Head support.
I have extensive ARLO (formally netgear) security camera system that now doesnt work as I dont have mesh connectivity.
I updated it through the browser. My RBR and other RBS is updated. I tried the power supply and bringing it next to the RBR. It appears to be unresponsive.
I guess i can call netgear, i doubt they will give me the time of day since i am out of warranty.
Even though Netgears tech support is only 90 days, your hardware has a 1 year warranty. Since you stated it is 6 months old, contact them for an RMA since their firmware update bricked the hardware. This issue unfortunately is all too common with NG lately, they have good hardware but lousy firmware.
I had a similar issue. One of mine out of the box took over 1 minute to turn amber. Take a paper clip, make sure the green light is on next to power button. Hold the reset button in until the green light turns amber. Let go, when it turns amber. If it is not defective, it should flash white on the top.
