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Forum Discussion
mango5150
May 08, 2020Aspirant
Orbi Rbr20 disconnects from mofi modem and unable to reconnect
I have had my Orbi RBR20 up and running with no problems for over a year via ATT DSL (we live in the "country" and have few internet choices). A week ago, I switched over to Ubifi (a cellular interne...
mango5150
May 08, 2020Aspirant
Thank you FURRYe38 for responding.
The modem is a MOFI4500-4gxeLTE with a built in router. I have the modem configured to Passthrough/bridge mode with the wifi disabled and my Orbi in router mode. That worked for a few days, but now I can't connect back up. I can try the other option (disconnecting the wifi radio on the modem) though that may be beyond my skillset. I'll let you know how that goes, I appreciate the response
FURRYe38
May 08, 2020Guru - Experienced User
:smileywink:
- mango5150May 08, 2020Aspirant
So, I disabled all the wifi antennas in my modem and enabled the bridge passthrough and was still unable to set up via app. As before, I get to the page were the app says I have no internet connection. I tried again by connecting the Orbi via ethernet to the modem and an ethernet to my pc ( a mac) and attempted the set up via web browser. I was able to set up, wifi running via Orbi (bridge set up via modem and all modem wifi off) and things worked fine for about 15 minutes then the Orbi disconnected from my internet again. I enabled the wifi function on my modem and it is working fine. Could the issue be my Orbi has crapped out? I am confused by the fact it had been working for days, then lost connectivity. Thanks for any help!
- mango5150May 08, 2020Aspirant
I should have said that I disconnected the wifi radios, not antennas
- FURRYe38May 11, 2020Guru - Experienced User
Did you power OFF the ISP Modem for 30 seconds then back on then factory reset the RBR and setup from scratch? I recommend using a wired PC or laptop connected to the RBR and walk thru the setup wizard with a web brower at orbilogin.com
mango5150 wrote:So, I disabled all the wifi antennas in my modem and enabled the bridge passthrough and was still unable to set up via app. As before, I get to the page were the app says I have no internet connection. I tried again by connecting the Orbi via ethernet to the modem and an ethernet to my pc ( a mac) and attempted the set up via web browser. I was able to set up, wifi running via Orbi (bridge set up via modem and all modem wifi off) and things worked fine for about 15 minutes then the Orbi disconnected from my internet again. I enabled the wifi function on my modem and it is working fine. Could the issue be my Orbi has crapped out? I am confused by the fact it had been working for days, then lost connectivity. Thanks for any help!