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Forum Discussion
xantari
Nov 22, 2016Star
Orbi Solid Magenta appearing on one satellite
One of the satellites is showing this randomly, was working fine for days. Where are the logs located on why it is doing this? I logged into router, but couldn't find the details.
DarrenM
Jan 10, 2017Sr. NETGEAR Moderator
You may want to try an upgrade to the latest firmware 1.4.0.34 see if this corrects the issue.
DarrenM
aruit
Jan 11, 2017Guide
Hello Darren,
I have last week Thursday downloaded the new firmware 1.4.0.34 and rebooted both the Orbi router and satellite.
Until now, almost a week further, the problem did not occur.
When after next weekend the problem did not occur, I think that I can report that the problem is solved with the new firmware.
Kind regard,
Anton
- DarrenMJan 11, 2017Sr. NETGEAR Moderator
Thanks for reporting back with that info to confirm that it may be fixed. and for anyone that still has the issue after upgrading may want to factory reset the router after the FW upgrade.
DarrenM
- aruitJan 17, 2017Guide
Hello Darren,
My Netgear Orbi is now running without the solid Magenta light problem, so this problem is really solved with firmware 1.4.0.34.
Thank you for the support,
Anton
- aruitFeb 05, 2017Guide
I was only looking at the Satellite, because that was my problem, and the light of the Satellite did not burn Magenta for several week.
But today I was looking at the Router and I found the light of the Router burning Magenta.
In Netgear Genie I could not find the IP address of the Router, but I found the IP Address of the Satellite and I could ping to the Satellite.
With Wifi Analyzer I saw that both the Router and the Satellite where sending wifi signal and by walking from Router to the Satellite it was switching from signal.
The wifi of both are working, but still the Router is burning Magenta.
So the firmware update solved the Satellite to burning solid Magenta, but did not solve the Router to burning solid Magenta.