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Forum Discussion
Orbi System RBR50 - Bandwidth Connection Issue with Amazon Echo
Hello All
I have been using the AC3000 Orbi System with the Amazon echo devices for over 15 months. I am using tp-link HS100 plugs switches to control my house lamps.
Today the Amazon echo do...
Doug-48051 wrote:......
I am going to rest one the plugs and start from scratch. Wish me luck will keep all posted.
Now, where do I update my message board signature? LOL
Very good. Good luck.
Here is how you can change your signature:
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UPDATE:
Amazon calls and stated they would do a 3-way call with Netgear Support to split the SSIDs.
During the call with the 2 vendors, Netgear created an issue ticket and promised to call back in 30 mins. (NetGear NEVER called back???)
Amazon still states the devices must be on the same network.
While waiting I started doing additional research.
The user credentials for the TP-Link Skill inside the Alexa app was missing. Once the Tp-Link credentials were updated I re-enabled the skill and had the Alexa device re-discover the devices. All the devices were re-populated in the Alexa app, even those on different networks.
This would seem to indicate a few things:
1. A possible update eraser the credentials (Only guessing here)
2. Amazon does not seem to understand how a MESH network works.
3. NetGear did not seem to care enough to call back.
Not to be too personal here but... I am disabled in a chair and I use this network and these products to live and function. I understand that troubleshooting takes effort and not everyone knows everything, but at least both companies could have stuck it out instead of passing the buck and leaving the customer with no options. :(