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Orbi USB port does not work
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Orbi USB port does not work
It's been almost a year since I bought the Orbi WIFI/rounter with a satilite. The USB connection feature still does not work and have have not seen a firmware update for this feature. Below I have included a copy of the message from Netgear that fix would be coming. Has an update for this firmware issue been published?
Response from NETGEAR
Dear Customer,
Your case (# 28818787 ) has been reviewed and updated by a support expert. Below is a summary of your request and our response.
Click here to reply, update, or close this case after reading the response below.
For now, we still do not have a firmware for this.
Our engineering department will soon release a firmware for this, Kenneth. We just don't have an ETA for it.
My sincerest apology for the inconvenience.
Regards,
Lyn
Expert ID 46383
NETGEAR Support Expert
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Re: Orbi USB port does not work
It nice that you have the newer replacement for the Orbi RBR50, but that doesn't help. I'm not looking to buy more equipment. I just want the one I purchased to work as advertised. They said they were working on a firmware update to fix the problem with the USB ports, but still nothing a year later. What does it say about a company that ships a product for sale knowing that they have defectived?
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Re: Orbi USB port does not work
The tag line is my setup. The CBK40 doesn't have a USB port. I tagged the forum moderators to your post so they can review and comment.
Good Luck.
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