Orbi Voice using Alexa timer/alarm doesn't go off

[ponchman24]

Same problem here!  How pathetic is it that netgear broke this and now won't fix it!  I will consider another vendor next upgrade cycle.

[Soke577]

I have the same problem how I can fix?

[Blanca_O]

Hi, All,  

If you're experiencing issue using Alexa Timer with the Orbi Voice Satellite, please send me a private message with your name, email address and device serial number as we may have a beta version that may help address the issue(s).

Regards,
Blanca
Community Team
 

[inteller]

It shouldnt be a beta firmware.  It should be a patch for what you broke in this firmware.  Development process is broken here.

[Memaw]

Until recently I could set an alarm or timer, now Alexa acknowledges the alarm or timer is set. She also tells me how much time is left upon request, but when the time comes there is no alarm or timer notification. I can set it up on my Kindle where it does work, so the issue is connected to Orbi. Please advise.

[gg7aph]

Hello Blanca

I'm interested in trying the beta firmare that may resolve the lack of timer issue on Orbi Voice. My detials are below:

name: ANDREW HARGREAVES

email address: GG7APH@GMAIL.COM

device serial number: 5F928A7GA108D

Thanks

[obisbo99]

So the new firmware says it fixes the alarm issue which it technically does but now I cannot turn off the alarm. It keeps going off no matter what I say to Alexa. The only way to stop the alarm is to delete it in the app.

[Lorvau]

Originally to stop it, I would say “Alexa Stop” but now with the patch, I have to say “Alexa Stop Timer” or “Alexa Stop Alarm”. Netgear does not consider this to be their problem. Annoying but it works.

[obisbo99]

Thank you! I thought I had tried that but it worked. Appreciate the help.

[davidh348]

The device used to give me a verbal announcement reminder but now only sends me a message to my apple phone.

Do you have a fix?