NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BRye's avatar
BRye
Tutor
May 22, 2017

Orbi Wifi Satellite Has a Solid White Light On Top. RBS50

I purchased the Orbi with the 2 RBS50 satellites. Everything was working fine until I moved one of the satellites from one room to another and now it will not reconnect. The light on the top is const...
Troubleshooting
BRye's avatar
BRye
Tutor
May 23, 2017

I tried to move it closer and do the reset procedures found in the manual. It doesn't respond any different. The satellite does not respond to anything. It just stays solid white on top and a solid green LED on the back.

When I try to do the reset after powering it on, nothing happens.

Can it be plugged in via usb or ethernet for a reset or diagnostic? 

  • Streak2's avatar
    Streak2
    Master
    May 23, 2017

    It looks like it may be time to contact support.

    Before doing that lets bring DarrenM into the loop in case there is something else that you can try.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 24, 2017

    Hello Brye

     

    are you able to plug a Ethernet into the unit and then find the default gateway of the unit then try to log into that unit. If you can log in try to re flash the firmware if you can not I would contact support as Streak2 suggested.

     

    DarrenM

    • JCvanDoorn's avatar
      JCvanDoorn
      Aspirant
      Sep 04, 2017

      Hi BRye,

       

      I'm having the exact same problem. Did you manage to fix your issue somehow? It would be great if you could share any solution you had.

       

      Thank you very much!

       

      Jeremy