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Forum Discussion
Orbi - Wireless Network not available or LED flashing white on Router or Satellite
The NETGEAR team has noticed an issue with upgrading some Orbi Tri-Band WiFi System Model RBK40, RBK43 and RBK30 units in the field to OrbiOS 1.12.0.18. If your Orbi are affected, the symptoms are: ...
The only fix I have found that works for me is to manually update to the previous version of the firmware. Ever since the new firmware were automatically updated I have had constant internet disconnection issues. I am talking about ever 20 seconds it disconnects. I wish their was a way to stop the automatic updates. Why release a new firmware that does not work?
Pathfinderf7, wondering what version have you initially install at? Considering I have none of the problems that are being mentioned. Got the costco bundle which was initially firmware 1.3.. I set the WIFI up and immediatly update to 1.12 (had to do manual update as auto update failed from this old firmware) and everything has been fine since. Stable for about 5 days now.
My modem is set to Bridged mode and I am using the Orbi as the router. 2 satalites, one about 35 feet from the base the other about 30 feet. I turned on OpenDNS, MUMIMO and Beamforming. Using UPNP for my Synology NAT setup and a manual nat back to my computer for RDP. Have 22 devices joined, most on Wifi.
So I am wondering if we can go back to diagnose the cause a bit more as this interests me how can a small subset of users have such a serious issue and no cause to it.
AAZ, I have had the Orbi bundle since February 2017. After the initial install I have had no issues. I recently noticed the problems about a week ago when my children were complaining that the internet was not working. Like I mentioned before it been disconnecting from the internet about every 20 seconds and will not sync with the sattelites. The only fix I have found to work is to downgrade to the earlier version which is available on the myorbi logon page. I downgraded two days ago and now this morning it has automatically updated to the current version of the firmware. The same issues are occuring again.
I have noticed in these forums that numerous personnel are having the same issues.
The most fustrating part is that you are only given 90 days of support from the day you purchase. If you want a rep after the 90 days you must pay for the support. This is why I had to do some research and figure out a way for my $400 Orbi's to work. I paid for a product that I expect to work and it seems that this is just a software issue we are having.
Hopefully soon the programmers will get off their bottoms and fix this. Thank you for your time.
I was playing around with adding some UPnP devices today, and lo and behold - small interruptions in my internet started happening. It appeared to me that two UPnP devices where fighting for a port and somehow the Orbi started hiccuping. The interruptions where small, but was enough to cause a Voip converstation I had going to cut out and an RDP session to a work machine to drop.
I turned off UPnP on the Orbi and immediely the interrupts stopped. Back to a stable system again.
I don't know if this is a part of the problem that people have noticed, though it sounds like some of the issues mentioned.
Maybe this is known and somone on this board has already documented this if anyone would kindly care to point me to it? If it hasn't been noticed I'll spend more time testing it out.
Are you by any chance using UPnP? I would say try turning that off and configure your port forwarding manually. It's definitly a bug that needs to be fixed. There is no way that a UPnP device connection should cause the internet session for other devices to drop, but that is indeed what seems to be happening for me on the latest firmware.
I'll be calling Netgear support about this when I have time this friday.