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Forum Discussion
Orbi cannot connect to internet
I’m trying to set up my orbi after moving apartments within the same building, but when i tried to just plug everything in as before it stopped working. I factory reset the router and satellite, i che...
Let us know how it turns out.
Sorry about the late reply, I still don't have internet but I got on the phone with the company that manages the apartment's internet. After speaking with them (apologies if I'm using the wrong terminology, I'm going off of memory) they determined that the ethernet port which should be functioning as a switch is giving me a private IP address rather than a public address and that the switches are all improperly configured. They tried having tier 3 support fixing it remotely but earlier today I got an email that they need to physically come in to fix the ethernet. Not super sure what I can do from here, but let me know if you think there is anything I can do from my end.
Lets wait for them to correct there issue. Yes, you should be getting a public IP address, not a private IP address on the WAN side of the router.