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Orbi WiFi 7 RBE973
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Orbi cbk40 issues

rxrush
Tutor

Orbi cbk40 issues

I cannot access orbilogin.com or connect to router on orbi app or 192.168.1.1
The modem and the connected satellites are working fine. Is there anything I can do besides a factory reset. Any help would be appreciated. My system is a cbk40 with 2 rbs20 satellites.

Thanks
Message 1 of 7

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rxrush
Tutor

Re: Orbi cbk40 issues

I was able to fix it by completely turning everything from the modem (cbr40) and satellite(rbs20) off for 10 minutes and then restarting just the modem. I was able to enter the modem/router settings of the cbr40. All is well.

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Message 6 of 7

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FURRYe38
Guru

Re: Orbi cbk40 issues

What browser are you using? Try MS Edge, Firefox or Opera. If any of these can't access the web page at 192.168.1.1, then you'll need to factory reset and setup from scratch. 

Message 2 of 7
rxrush
Tutor

Re: Orbi cbk40 issues

I have tried 3 different browsers. Nothing has solved the issue. Is it a firmware problem? Is there an update I can do instead of doing a factory reset?
Message 3 of 7
rxrush
Tutor

Re: Orbi cbk40 issues

When i type 192.168.1.1 or go to orbilogin.com, Im
Unable to enter my router admin page. No username/password dialogue box opens. Typically that is how I would log in (to change wifi password, check modem status etc.)
Message 4 of 7

Re: Orbi cbk40 issues


@rxrush wrote:
I cannot access orbilogin.com or connect to router on orbi app or 192.168.1.1


What happens when you try? Any error messages?

 


The modem and the connected satellites are working fine.

What is that modem?

 

 

Message 5 of 7
rxrush
Tutor

Re: Orbi cbk40 issues

I was able to fix it by completely turning everything from the modem (cbr40) and satellite(rbs20) off for 10 minutes and then restarting just the modem. I was able to enter the modem/router settings of the cbr40. All is well.
Message 6 of 7
FURRYe38
Guru

Re: Orbi cbk40 issues

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 7 of 7
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