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Forum Discussion
tomcat81
Apr 14, 2018Tutor
Orbi connection status is offline
Just switched modems and when I connect the Orbi up it says my internet is offline.
- Apr 25, 2018
Ok, this is a gateway modem/router.
A few configurations when using this kind of modem:
1. Fully bridge the ISP Modem.
2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.
3. Keep the modem in router mode and configure the Orbi router in AP mode.
tomcat81 wrote:
It is an ARRIS BGW210
FURRYe38
Apr 18, 2018Guru - Experienced User
whats the Mfr and model# of the ISP modem? Built in router here by chance?
tomcat81 wrote:Just switched modems and when I connect the Orbi up it says my internet is offline.
tomcat81
Apr 25, 2018Tutor
It is an ARRIS BGW210
- FURRYe38Apr 25, 2018Guru - Experienced User
Ok, this is a gateway modem/router.
A few configurations when using this kind of modem:
1. Fully bridge the ISP Modem.
2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.
3. Keep the modem in router mode and configure the Orbi router in AP mode.
tomcat81 wrote:
It is an ARRIS BGW210
- tomcat81Apr 25, 2018Tutor
While I appreciate your response to help me, but I have no idea how to do all that. But, its fixed now. I had to reset it to all factory settings and sync it like a brand new router. Works just fine now.
- FURRYe38Apr 25, 2018Guru - Experienced User
Ok, I would contact your ISP and have them help you with your modem. Either bridged or use it's DMZ for the Orbi router.
Enjoy.