Orbi connection status is offline

[tomcat81]

Just switched modems and when I connect the Orbi up it says my internet is offline.

[FURRYe38 · Accepted solution]

Ok, this is a gateway modem/router. 

A few configurations when using this kind of modem:

1. Fully bridge the ISP Modem.

2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.

3. Keep the modem in router mode and configure the Orbi router in AP mode. 

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@tomcat81 wrote:

It is an ARRIS BGW210

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[guzzijason]

Does the new modem work if you bypass the Orbi and just connect to it directly?

[tomcat81]

yes it does

[FURRYe38]

whats the Mfr and model# of the ISP modem? Built in router here by chance?

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@tomcat81 wrote:

Just switched modems and when I connect the Orbi up it says my internet is offline.

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[tomcat81]

It is an ARRIS BGW210

[FURRYe38 · Accepted solution]

Ok, this is a gateway modem/router. 

A few configurations when using this kind of modem:

1. Fully bridge the ISP Modem.

2. If the modem can't be bridged fully, input the IP address that the Orbi router gets from the ISP modem, in to the modems DMZ keeping the Orbi router in router mode.

3. Keep the modem in router mode and configure the Orbi router in AP mode. 

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@tomcat81 wrote:

It is an ARRIS BGW210

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[tomcat81]

While I appreciate your response to help me, but I have no idea how to do all that.  But, its fixed now.  I had to reset it to all factory settings and sync it like a brand new router.  Works just fine now.

[FURRYe38]

Ok, I would contact your ISP and have them help you with your modem. Either bridged or use it's DMZ for the Orbi router. 

Enjoy.