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Forum Discussion
Orbi did not reconnect after power outage
The Orbi system (2 sattelites and firmware v2.1.2.18) has recovered after a power outage in the past but did not after a longer than usual outage this week. The house is not occupied so recovery and ...
Only thing I can think of which would seem to be a bug in FW, there is a loss of configuration on the WAN port of the router that connects to the ISP modem. It would need to be tested more and I presume your not at the location currently with the router.
Only thing I can think of would be to notify NG support DarrenM about this and see if there is anything they can do to help. Seems like an extended pouwer outage or loss of power for some period of time on the Orbi router doesn't work after power comes back on. One would need to pull the power adapter or turn off the power strip that the power adapter is connected to, at sertain timed intervals to see this happens both in short time frames or just longer times when the pouwer is out.
I would look into a UPS for both ISP modem and router. I have one, however it only last for about 30 mins.
Same issue here this afternoon. Power went out for approx 1 hour after which Orbi broadcasts SSID but cannot see the ethernet connection to the modem. Power cycling did not help; tried a full factory reset and that has also not worked. Resetting anything and everything I can think of but result is always the same -> Orbi can no longer see the ethernet cable and therefore also sees no internet connection.
Had to fish out an old Verizon router in order to get online and look for a solution......
Help!
Did you power cycle the modem as well for 1 minute after turning OFF the Orbi router?
What is the Mfr and model# of this modem your using currently?
Nigel124 wrote:
Same issue here this afternoon. Power went out for approx 1 hour after which Orbi broadcasts SSID but cannot see the ethernet connection to the modem. Power cycling did not help; tried a full factory reset and that has also not worked. Resetting anything and everything I can think of but result is always the same -> Orbi can no longer see the ethernet cable and therefore also sees no internet connection.
Had to fish out an old Verizon router in order to get online and look for a solution......
Help!
Yes, powercycled the modem (Verizon Fios MI424WR) and connected a laptop directly to turn on that WiFi and test the internet connection. Orbi remains purple.
Note: I can see Orbi from my modem so the ethernet connection is there. However, pinging Orbi gets a failure response so it's definitely an Orbi problem.