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Forum Discussion
Orbi did not reconnect after power outage
The Orbi system (2 sattelites and firmware v2.1.2.18) has recovered after a power outage in the past but did not after a longer than usual outage this week. The house is not occupied so recovery and ...
Did you power cycle the modem as well for 1 minute after turning OFF the Orbi router?
What is the Mfr and model# of this modem your using currently?
Nigel124 wrote:
Same issue here this afternoon. Power went out for approx 1 hour after which Orbi broadcasts SSID but cannot see the ethernet connection to the modem. Power cycling did not help; tried a full factory reset and that has also not worked. Resetting anything and everything I can think of but result is always the same -> Orbi can no longer see the ethernet cable and therefore also sees no internet connection.
Had to fish out an old Verizon router in order to get online and look for a solution......
Help!
Yes, powercycled the modem (Verizon Fios MI424WR) and connected a laptop directly to turn on that WiFi and test the internet connection. Orbi remains purple.
Note: I can see Orbi from my modem so the ethernet connection is there. However, pinging Orbi gets a failure response so it's definitely an Orbi problem.
After a break for dinner I got back to this problem, after multiple factory resets Orbi finally woke up and recognized the ethernet connection. I spent 3+ hrs on this and still don't know what the problem was or why it finally started working. My best guess would be that the power outage caused Orbi to hang somewhere in the middle of some firmware and that Factory Reset is unreliable/unstable. Now, I need to go and manually resync the satellites as only 2 out of 4 reconnected automatically (although why would any of them connect automatically considering I finally got a factory reset to bite?)
I'm moving home soon and giving serious thought to whether I reinstall Orbi in my new house.... :smileysad:
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
Nigel124 wrote:
Yes, powercycled the modem (Verizon Fios MI424WR) and connected a laptop directly to turn on that WiFi and test the internet connection. Orbi remains purple.
Update on my issue where the router had no internet after the power outage. I continued to have an issue after resetting the Orbi even when I rebooted the router. No internet after the reboot. Sending a signal through Xfinity app to restart the cable modem did seem to work. Then I noticed a setting for the "Router MAC Address" and it was set to Use Computer MAC Address. I changed this to Use Default MAC Address and ever since making that change a reboot resulted in a successful restoration of internet access without a need to send a signal to the cable modem (or unplug it).
Does this make sense?
Default settings for MAC is not cloned. Was this changed at some point during an initial set up?
Even if the ISP modem/service supported cloned MAC, shouldn't loose connection I believe.
Sounds like you found your fix for your problem...
GKACK wrote:
Update on my issue where the router had no internet after the power outage. I continued to have an issue after resetting the Orbi even when I rebooted the router. No internet after the reboot. Sending a signal through Xfinity app to restart the cable modem did seem to work. Then I noticed a setting for the "Router MAC Address" and it was set to Use Computer MAC Address. I changed this to Use Default MAC Address and ever since making that change a reboot resulted in a successful restoration of internet access without a need to send a signal to the cable modem (or unplug it).
Does this make sense?
I do not remember changing it but the Xfinity tech who came to the house when we were not there and reset the Orbi might have.
I will also note that I had started to use the Netgear dynamic DNS service for remote management access. I switched that off about the same time I changed the MAC address setting and went back to the standard IP address access which always seemed to work anyway. Maybe that was also a contributor to the problem?
Well you have two areas that you can try to reproduce if you get curious. Enable both or one at a time, then simulate a power outage by pulling the plug on both router and satellite and see what happens. I don't think DDNS would be a cause...however, anything is possible with Orbi. :smileyfrustrated: