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I believe the backhaul dropping due to extreme wall conditions in my place was my problem as well, ran some cabling, it's flawless accross 2 floors (was originally 3).
This doesn't make sense for me because there are NO walls between my satellite and router - clean line of sight. Also odd, I just tried to hit sync on both devices. It kept flashing white LED which is syncing in progress - been 3 mins now. Is there anyway to resync completely? As in restablish the backhaul?
So the LED lights are still pulsing white on both RBR and RBS but the connection strangely is solid. Wifi Analyzer shows the backhaul as not dropping for now. Definitely seems to be some type of sync/backhaul issue. I really hope Netgear fixes this fast.
In my situation, even with the satellite unplugged the router still broadcasts the backhaul signal and you can see it constantly dropping. The location of the two doesn't make a difference. I have an ongoing support case but have no fix yet even on the beta firmware. It has been this way from the beginning which is about 6 months so I am not sure a firmware rollback will help. It seems like it could be a hardware issue to me. I wonder if the backhaul drop is the underlying issue for many users' disconnects but most have not had a chance to watch the signal in real time.
If you start a support case, they will probably send you a link for the beta after having you first try a factory reset, change channels, strength, and several other steps.
I am using Cox Communications for my internet with an Arris 9160 DOCSIS 3.0 MODEM. Every couple of days the internet completely drops. I tried troubleshooting and I am able to ping a network drive connected to a port on one of the satellites but I cannot ping the actual router address or log into the admin interface. I can connect the MODEM directly to my computer and everything works fine. In order to get it back up and running I need to do the following in order:
1. Reboot cable MODEM and wait until fully up
2. Reboot main Orbi router
3. Reboot each Orbi satellite
I called tech support today and they said a "beta firmware" would be available next week to solve the problem, but when I pressed the person he refused to tell me what specific issue the firmware was intended to solve.
I hav ehad the Orbi for over 90 days so cannot return it and I don't want to pay another $500 for a different mesh wifi solution and waste the money I forked out for the Orbi.
I agree with jleecloak1. Maybe try support but if you have no improvement by the end of your 30 days then return it before it's too late. I thought this $400 system would last several years but now many of us are stuck with it either hoping there's ever a fix or trying to cut our losses and getting something else.
Proof of how hard it is to fix I'm having worse results on the beta. It was stable for a while and I got my hopes then my satellite failed spectacularly so much I had to factory reset it and repair to get it to function again. My base router seems fine for now though. I hope they crack this the system is perfect for my use case but I'm running thin on patience.
If the disconnection issue isn't being fixed or the wireless backhaul isn't being added. What is Netgear doing? If you can't fix the major issues what's the point of these firmware changes?
The disconnect issues are being worked on we are beta testing to make sure the firmware is stable and fixing issues with all types of devices. PM me if you would like to try it.
