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Forum Discussion
Pictone
Aug 24, 2018Aspirant
Orbi disconnecting from modem
I've seen many closed threads on this topic, none of which seem to fit my scenario exactly . . .
I have 100MB fiber service coming in to an AT&T-provided BGW210-700 gateway. The gateway is se...
FURRYe38
Aug 24, 2018Guru - Experienced User
Remove the device between the ISP modem and Orbi. Does the system work?
If the system was working before you installed this BitBox, then I would presume you have a configuration issue with this device. I would contact the mfr of this device for additional help and information regarding it.
You could try configuring the Orbi in AP mode. If the BitBox is a firewall appliance then you wouldn't need to run the Orbi in router mode since you currently have technicatlly 3 firewall running, your modem in gateway mode, this Bitbox and the Orbi router in router mode. Its too much.
Modem Combo Units:
Couple of recommendations,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
Pictone
Aug 24, 2018Aspirant
Thanks for your reply. I've already removed the Bitdefender box from the setup and am trying to get it working the way it was before, with just the modem (gateway) and the Orbi.
1. The modem is configured in transparent bridge mode. AT&T calls this "passthrough" mode, where the ISP's external IP is sent via DHCP to become the Orbi's external IP.
2. All wifi on the modem is disabled.
I may just try factory resets on both devices one more time before resorting to trying the Orbi as just an AP.
- FURRYe38Aug 24, 2018Guru - Experienced User
Yes you could try the modem in router mode and the configur the Orbi for AP mode.
Let us know how it goes...
- PictoneAug 29, 2018Aspirant
Problem Solved. AT&T sent me a replacement modem. It looks like somehow in the midst of all this, the Ethernet ports on the original modem went bad. Seems odd to me, but it was either that or firmware.
- FURRYe38Aug 29, 2018Guru - Experienced User
Ok. Glad it fixed now. Enjoy. :smileywink: