@EJL8888 wrote:
My Orbi disconnects several times per day. This causes everything to stop working in my home (devices, streaming TV, Alexa, etc). I then test the WiFi from the ISP router and it works. I’m spending a ton of time resetting devices and dealing with this problem. I see many other posts (some old) talking about the same issue. This unit is only a few months old, but it either needs to be fixed or it’s got to go.
Your Orbi shouldn't be disconnecting your wifi on a regular basis. Is it just the WiFi devices losing connection or does it also affected wired devices connected to your Orbi?
Let's first figure out if it is a settings problem or if your Orbi is actually shuting down every few days. Go to http://orbilogin.com/debug.htm and check the System Uptime if your Orbi. Does it reset when your network resets?
Next, let's see if your Orbi's internet connection is getting reset on a regular basis. Go to http://orbilogin.com/start.htm and the Advanced tab. In the Internet Port section, press Show Statistics. For WAN look at the Up Time (it displays as dd:hh:mm:ss, e.g., 02:05:51:18 is 2 days 5 hours 51 min 18 sec). If Up Time resets on a regular basis then the Orbi's WAN connection to your ISP is getting reset.
If none of the above, then it may be a settings thing. If your outage is only WiFi then there are Advanced Wireless settings we might change to see if it improves. If your outage also affected wired devices then we would look elsewhere (first).
Finally, if you haven't already tried you should Factory Reset your Orbi and start again from scratch to see if it improves. After the reset don't change any factory default settings except for common things like wifi password, channel. First try it with all the other settings at defaults. This is painful but it is the best thing to try when facing mysterious issues, in case there's something you changed over the past months that is the culprit.
