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Forum Discussion
Orbi dropping internet connection finally resolved!
Hi Everyone, So I've had countless issues with my Orbi RBK50 where I've been frustrated, called support, sent a number of support messages, with no response. Support even initially asked me to ta...
(And if there’s anything I should screenshot that might help you determine what’s going on, let me know. I’m so frustrated. I’ve been trying to figure out what’s wrong for months.)
Sadly this is not new and not unique to you either. I would encourage you to review this thread
https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/td-p/1338235
With 557 replies to date
TL;dr The orbi system for many people works as advertised but for a subset of users it is unstable, disconnects both wireless and wired connections at random and no amount of resets, updates, changes to the settings will resolve it.
The only "working" solution appears to be forcing a reboot of the whole device every 24 hours. Well-intentioned people on this forum will weigh in with questions on your configuration, suggested changes to settings and even going to Netgear support to start an RMA (be warned this is a *huge* time drain, 3 hours in one instance, thanks to the offshore call center and support that is limited and refuses to acknowledge the flaws in the stability of the system that dates back to 2017). I've tried it all and never resolved the problem and was refused a return for a refund on my "business" class Orbi system as I had foolishly failed to troubleshoot and confirm the functionality within the 30-day return window. Which for an intermittent problem that you might not notice especially if you are predominantly using wireless where dropouts happen and can go unnoticed for weeks.
When it works its great, but if you need a reliable network you are better off finding an alternative industrial-grade solution - depending on your tech expertise I can personally recommend Ubiquiti Amplifi for simple easy and reliable Msh network with some limitations on speed
OR
A full-on Ubiquiti Unifi system but it is a significant technical lift if you are not networking fluent (but there is an outstanding support forum and Ubiquiti technical support)
Good luck