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Forum Discussion
Orbi dropping internet connection
My Internet keeps dropping especially the upload speed I rebooted the Orbi system twice and I also reset the router in the satellite and I'm still having the same issue I got the System On April 23, 2...
Since I can't use my Pixel 2 XL or my Nexus 6P on wifi with the Orbi(obviously with current issue) I started using my old Note 3 to play games on. Well it also makes the Orbi system REBOOT every time it wakes up! I wish Netgear would just refund me for this junk system because it doesn't seem like they will ever fix it?
Your isp provided gateway may be the issue. Often the gateway includes the modem. You need to get into the gateway (over the Internet) and disable the modem. You may need directions how to do this. Do a goggle search. I had similar issues, disconnected the gateway modem and the Orbi 50 has been absolutely trouble free
Thanks for the help. I am pretty sure that my ISP cannot do anything more than disconnect the wi-fi function on their modem/router combination which was done as I have talked twice to them regarding my connectivity issue. They said everything was running as should be on their end on the internet 150 mbps plan. The router/modem from shaw is in link below at bottom of page. Any additional help would sure be grateful.
https://www.shaw.ca/advanced-wifi-modem/
Obtain your gateway brand and model number. Goggle how to disconnect the WiFi. Follow the instructions. It worked for me. Also on the Orbi log page at the very top it will show time zone if not yours correct to yours. Seems silly but again it made a difference for me.
Thanks. Wifi is disconnected. And I did change the time zone from Eastern Canada to Mt. Pacfic. I changed the time zone yesterday afternoon and the wi-fi is disconnected. It is now a wait and see if changing the time zone will solve my problem. Again Thanks!!