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Re: Orbi iOS v2.1.0.268 Device List problem

dbdigital57
Tutor

Orbi iOS v2.1.0.268 Device List problem

Firmware: 2.0.0.76 on RBR50 and RBS50

Updated the iOS Orbi app to v2.1.0.268 and it seems to have broken the Device List option as no devices show.  On the previous version 1.6.16, running on another iOS device, they still show.

 

I noticed on the new app I can see the IP address of the Router and Satellite.  On the app, the router shows as 192.168.1.1, but should be 192.168.0.212 - the Satellite is properly showing as 192.168.0.213.

 

That may be why the Router cannot see the devices as they are all in the 192.168.0.x number range and the app thinks the router is in 192.168.1.x range???

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 1 of 14
DarrenM
Sr. NETGEAR Moderator

Re: Orbi iOS v2.1.0.268 Device List problem

Hello dbdigital57

 

We are aware and working on the issues with what is being displayed in the attached devices list.

 

DarrenM

Message 2 of 14
JMU1998
Luminary

Re: Orbi iOS v2.1.0.268 Device List problem

@DarrenM I am hoping engineering while fixing devices showing all connected to main please update device type listing/selectable option as well...example no option for Echo dot, Reciever, notebook, switch, modem, camera, Ring Doorbell, VoIP phone, AmazonFireTV etc...list very outdated!

Message 3 of 14
dbdigital57
Tutor

Re: Orbi iOS v2.1.0.268 Device List problem

the latest ios update did NOT fix this problem.  is this still in queue to be resolved?

Message 4 of 14
abrun
Aspirant

Re: Orbi iOS v2.1.0.268 Device List problem

I am having the same problem. No devices connected. There are at least 10 on there all the time, like the TV, TiVo, Echo dot, etc. I can no longer block my kids devices if needed. This is a crucial feature, and one of the reasons we bought this product. I will be returning it to Costco if this isn't fixed soon.

Message 5 of 14
DarrenM
Sr. NETGEAR Moderator

Re: Orbi iOS v2.1.0.268 Device List problem

Have you tried the latest beta firmware you can find it at the link below.

 

https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584

 

DarrenM

Message 6 of 14
dbdigital57
Tutor

Re: Orbi iOS v2.1.0.268 Device List problem

I updated to Beta firmware and same problem.

 

Note: I have my RBR50 attached to an ethernet port on my ISP (Frontier FIOS) router.

Also - My Orbi is set in AP Mode.

The iOS Device List feature had worked when I first got this set up, but an iOS app update and/or firmware change seems to have affect it.

P.S. The Attached Devices listing when I connect to the router via the Web works fine.

 

iOS App Info Concern

I did happen to notice that on the iOS app, the Router Settings "Router Information" shows 192.168.1.1 for IP address.

Yet my network is under 192.168.0.x

Router - 192.168.0.212, Satellite - 192.168.0.213

Under the Internet Port tab under Router Settings, it shows

External IP Address: 0.0.0.0 (I think my FIOS Router has that info as it connects to ISP)

Gateway IP Address: 192.168.0.1 (seem correct)

Subnet Mask: 0.0.0.0 (Not sure if that is also inherited from the FIOS Router?)

DNS Server: 192.168.0.1

Type: DHCP

 

 

Thanks for your help.

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 7 of 14
Retired_Member
Not applicable

Re: Orbi iOS v2.1.0.268 Device List problem

i am running into the same problem. device list is accurate when i view my network online....but, on the app, it shows NO devices connected, despite the fact that i have 19+ devices connected regularly..

 

does the new beta update fix this problem??

 

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 8 of 14
Retired_Member
Not applicable

Re: Orbi iOS v2.1.0.268 Device List problem

Re: Orbi iOS v2.1.0.268 Device List problem

i am running into the same problem. device list is accurate when i view my network online....but, on the app, it shows NO devices connected, despite the fact that i have 19+ devices connected regularly..

 

does the new beta update fix this problem??

 

 

 
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 8 of 8
 
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Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 9 of 14
dbdigital57
Tutor

Re: Orbi iOS v2.1.0.268 Device List problem

No the new Beta did not fix.

 

On the app, The IP address for my router shows as 192.168.1.1 but all my devices connect through 192.168.0.x

 

i think that is part of the problem

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 10 of 14
Cobenza
Aspirant

Re: Orbi iOS v2.1.0.268 Device List problem

Did this ever get fixed somehow? I have this issue too.

Any help would be appreciated. Support has not responded to my cases and it’s been months.
Message 11 of 14
FURRYe38
Guru

Re: Orbi iOS v2.1.0.268 Device List problem

What FW version are you using now? You should be using v2.1.4.16 at least.

This thread references older FW.


@Cobenza wrote:
Did this ever get fixed somehow? I have this issue too.

Any help would be appreciated. Support has not responded to my cases and it’s been months.

 

Message 12 of 14
Cobenza
Aspirant

Re: Orbi iOS v2.1.0.268 Device List problem

@FURRYe38 - I'm on V2.1.4.16. Couldn't find a current FW thread.

Message 13 of 14
FURRYe38
Guru

Re: Orbi iOS v2.1.0.268 Device List problem

Message 14 of 14
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