NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi loosing Internet Connection on iPhone
Hi,
Since I've purchased my Orbi RBK50 Router and Satelite I'm facing this issue.
I constantly lose my internet connection on my iPhone and iPad. iMac and other devices connected to my WiFi shows...
Thanks for the reply.
FW: Router Firmware Version V2.2.1.210
House about 650Sq Ft. Can only connect the satelitle wired because it does not pick the router where I need to place it.
Will try and use manual channels on 2.4Ghz. 5Ghz set on 36.
Few WiFi around and using WPA and AES only.
Enabled Mu-Mimo but the result was worse then when disabled. Will try enabling Beamforming and will report.
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
aty1972 wrote:
Thanks for the reply.
FW: Router Firmware Version V2.2.1.210
House about 650Sq Ft. Can only connect the satelitle wired because it does not pick the router where I need to place it.
Will try and use manual channels on 2.4Ghz. 5Ghz set on 36.
Few WiFi around and using WPA and AES only.
Enabled Mu-Mimo but the result was worse then when disabled. Will try enabling Beamforming and will report.
The distance is about 30ft. The only issue is that I have to wire the satellite to the router because no matter where I try to put it on the 1st floor it does not connect to the router wirelessly (walls super thick).
Daisy Chain unticked, Beamforming and MU-MINO enabled.
I changed my 5Ghz channel to 44 and I have disabled 2.4Ghz SSID boradcast under Advanced--Advanced Setup--Wireless settings (iOs devices prefer 5Ghz). Oddly enough somehow I still see devices connected to 2.4Ghz. Any idea why??
Thanks!
aty1972 wrote:
........
Daisy Chain unticked, Beamforming and MU-MINO enabled.
I changed my 5Ghz channel to 44 ...............
I bellieve that these parameters should give you improvement. Is "Fast Roaming" enabled? Fast Roaming can improve roaming time for capable devices (devices that support 802.11r) but will cause wifi drops for non-cabable "old" devices.
aty1972 wrote:
......... and I have disabled 2.4Ghz SSID boradcast under Advanced--Advanced Setup--Wireless settings (iOs devices prefer 5Ghz). Oddly enough somehow I still see devices connected to 2.4Ghz. Any idea why??
........
Disabling the SSID broadcast does not stop the 2.4 GHz channel radio, it will just make the 2.4 GHz broadcast with a hidden SSID, but since both the 5 GHz and 2.4 GHz channels have the same SSID and credentials, devices will be able to connect to it anyway. :)
On the other hand you have the possibility to reduce the Tx power of the 2.4 GHz band in the wireless advanced settings.
Do you notice -by any chance- that the devices are loosing internet when the devices are roaming between the router/satellite or between the radio bands?
Thanks for the reply ekhalil!
Will enable fastroam and will reduce the transmit power to the minimum 25% and see what happens.
Do you notice -by any chance- that the devices are loosing internet when the devices are roaming between the router/satellite or between the radio bands?
I think that when roaming between the router and the sattelite the connection is fine. It's take maybe 10 sec to get a connection but that's fine.
My iMac is in the same room as the satellite and always connected to it using the 5Ghz band and I don't have aany issue with the internet.
On the other hand if my iPhone is connected to the satellite on the 2.4Ghz I constantly loose internet.
As part of my troubleshooting I've switched the satellite off and I couldn't replicate the connection issue. This leads me to believe that it's an issue when connected to the satellite on the 2.4 band, hence why I wanted to completly disable this band.
If there's a way to do so I would happily give it a try.
Thanks!
Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.
For your case, you may want to move the satellite a bit closer to the base router and see.
aty1972 wrote:
The distance is about 30ft. The only issue is that I have to wire the satellite to the router because no matter where I try to put it on the 1st floor it does not connect to the router wirelessly (walls super thick).
Daisy Chain unticked, Beamforming and MU-MINO enabled.
I changed my 5Ghz channel to 44 and I have disabled 2.4Ghz SSID boradcast under Advanced--Advanced Setup--Wireless settings (iOs devices prefer 5Ghz). Oddly enough somehow I still see devices connected to 2.4Ghz. Any idea why??
Thanks!
FURRYe38 wrote:
Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.
For your case, you may want to move the satellite a bit closer to the base router and see.
So far repositionning the satellite doesn't help since it does not pick the router signal wirelessly. Trying to move the router to other areas to see if this helps.
Would configuring the router to AP mode (currently in router mode) help in terms of stability? If yes will have to try and figure out how to do it.
Thanks!
