Orbi loosing Internet Connection on iPhone

ekhalil
Master
Jan 30, 2019
aty1972 wrote:

........

Daisy Chain unticked, Beamforming and MU-MINO enabled.

I changed my 5Ghz channel to 44 ...............

I bellieve that these parameters should give you improvement. Is "Fast Roaming" enabled? Fast Roaming can improve roaming time for capable devices (devices that support 802.11r) but will cause wifi drops for non-cabable "old" devices.

aty1972 wrote:

......... and I have disabled 2.4Ghz SSID boradcast under Advanced--Advanced Setup--Wireless settings (iOs devices prefer 5Ghz). Oddly enough somehow I still see devices connected to 2.4Ghz. Any idea why??

........

Disabling the SSID broadcast does not stop the 2.4 GHz channel radio, it will just make the 2.4 GHz broadcast with a hidden SSID, but since both the 5 GHz and 2.4 GHz channels have the same SSID and credentials, devices will be able to connect to it anyway. :)

On the other hand you have the possibility to reduce the Tx power of the 2.4 GHz band in the wireless advanced settings.

Do you notice -by any chance- that the devices are loosing internet when the devices are roaming between the router/satellite or between the radio bands?
- aty1972
  Tutor
  Jan 30, 2019
  Thanks for the reply ekhalil!
  
  Will enable fastroam and will reduce the transmit power to the minimum 25% and see what happens.
  
  Do you notice -by any chance- that the devices are loosing internet when the devices are roaming between the router/satellite or between the radio bands?
  
  I think that when roaming between the router and the sattelite the connection is fine. It's take maybe 10 sec to get a connection but that's fine.
  
  My iMac is in the same room as the satellite and always connected to it using the 5Ghz band and I don't have aany issue with the internet.
  
  On the other hand if my iPhone is connected to the satellite on the 2.4Ghz I constantly loose internet.
  
  As part of my troubleshooting I've switched the satellite off and I couldn't replicate the connection issue. This leads me to believe that it's an issue when connected to the satellite on the 2.4 band, hence why I wanted to completly disable this band.
  
  If there's a way to do so I would happily give it a try.
  
  Thanks!
  - ekhalil
    Master
    Feb 02, 2019
    aty1972 wrote:
    
    .........
    
    .........I think that when roaming between the router and the sattelite the connection is fine. It's take maybe 10 sec to get a connection but that's fine.
    
    My iMac is in the same room as the satellite and always connected to it using the 5Ghz band and I don't have aany issue with the internet.
    
    On the other hand if my iPhone is connected to the satellite on the 2.4Ghz I constantly loose internet.
    
    As part of my troubleshooting I've switched the satellite off and I couldn't replicate the connection issue. This leads me to believe that it's an issue when connected to the satellite on the 2.4 band, hence why I wanted to completly disable this band.
    
    If there's a way to do so I would happily give it a try.
    
    ...........
    
    I think what happens is as follows:
    
    - You don't have enough overlapping between the Router and Satellite on the 5GHz band but good overlapping on the 2.4 GHz.
    
    - When you move between the Router and Satellite with the iPhone it will choose to roam to the 2.4 GHz and stays there.
    
    - The iPhone tries always to move to the 5 GHz, also band-steering in Orbi is forcing the device to move to the 5 GHz, but something wrong seems to happen here.
    
    We can try to disable the 2.4 GHz and see what happens, most probably you will start getting disconnects when trying to roam between router and satellite, but let's try that and see what happens! You maybe want to try first to only disable the band in the satellite only?
    
    Enable telnet in the debug pages in router and satellite
    
    Telnet to satellite and execute the following commands:
    
    config set endis_wl_radio=0
    
    config get wl2g_NORMAL_AP —> Should get ath0
    
    ifconfig ath0 down (ath0 is what you get from the previous print command)
    
    ifconfig commit
    
    Telnet to the router and do the same commands.
FURRYe38
Guru - Experienced User
Jan 30, 2019
Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.

For your case, you may want to move the satellite a bit closer to the base router and see.

aty1972 wrote:

The distance is about 30ft. The only issue is that I have to wire the satellite to the router because no matter where I try to put it on the 1st floor it does not connect to the router wirelessly (walls super thick).

Daisy Chain unticked, Beamforming and MU-MINO enabled.

I changed my 5Ghz channel to 44 and I have disabled 2.4Ghz SSID boradcast under Advanced--Advanced Setup--Wireless settings (iOs devices prefer 5Ghz). Oddly enough somehow I still see devices connected to 2.4Ghz. Any idea why??

Thanks!
- aty1972
  Tutor
  Feb 02, 2019
  FURRYe38 wrote:
  
  Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.
  
  For your case, you may want to move the satellite a bit closer to the base router and see.
  
  So far repositionning the satellite doesn't help since it does not pick the router signal wirelessly. Trying to move the router to other areas to see if this helps.
  
  Would configuring the router to AP mode (currently in router mode) help in terms of stability? If yes will have to try and figure out how to do it.
  
  Thanks!
  - Chuck_M
    Mentor
    Feb 02, 2019
    Can you try examining your electromagnetic/RF spectrum for interference? Be sure to check BOTH the 2.4 and 5 ghz spectrums.
    
    You never specified if you are in an urban or rural area.
    
    Download a WiFi analyzer program for Android and/or Iphone and see where signals are peaked in and around rooms of your home. When running these apps, disconnect from your wireless network before starting.
    
    Your problem may have a simple solution as simple as shifting channels away from that interference
    
    Are there other wireless SSIDs from neighbors etc that could be "jamming" you?
    
    Is your home near any other large RF signal producer? (airport, cell tower, etc)

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Orbi loosing Internet Connection on iPhone