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Forum Discussion
Orbi loosing Internet Connection on iPhone
Hi,
Since I've purchased my Orbi RBK50 Router and Satelite I'm facing this issue.
I constantly lose my internet connection on my iPhone and iPad. iMac and other devices connected to my WiFi shows...
FURRYe38 wrote:
Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.
For your case, you may want to move the satellite a bit closer to the base router and see.
So far repositionning the satellite doesn't help since it does not pick the router signal wirelessly. Trying to move the router to other areas to see if this helps.
Would configuring the router to AP mode (currently in router mode) help in terms of stability? If yes will have to try and figure out how to do it.
Thanks!
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? I asked about this before and you didn't give feedback about it. AP mode maybe if ISP modem has a built in router.
What channels are you using?
650sq ft home? Can you turn OFF the satellite and run just the ORbi router? The router alone can cover up to 1100 sq ft by itself.
aty1972 wrote:
FURRYe38 wrote:
Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.
For your case, you may want to move the satellite a bit closer to the base router and see.
So far repositionning the satellite doesn't help since it does not pick the router signal wirelessly. Trying to move the router to other areas to see if this helps.
Would configuring the router to AP mode (currently in router mode) help in terms of stability? If yes will have to try and figure out how to do it.
Thanks!
FURRYe38 wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? I asked about this before and you didn't give feedback about it. AP mode maybe if ISP modem has a built in router.
What channels are you using?
650sq ft home? Can you turn OFF the satellite and run just the ORbi router? The router alone can cover up to 1100 sq ft by itself.
Hi!
I don't get any WiFi signal on the 1st floor using only the router, even if I move the router around. Sat does not pick any signal from the router if placed upstairs (works fine downstairs). Tried moving the sat around the 1st floor but still no signal. Hence the reason why the sat needs to be wired to the router.
Using channels 6 for 2.4GHz and 44 for 5GHz.
As for the brand of my ISP router I can tell since i'ts just a white box. Maybe there's a way to check it using an ISP?
Thanks for the help!
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
aty1972 wrote:
FURRYe38 wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? I asked about this before and you didn't give feedback about it. AP mode maybe if ISP modem has a built in router.
What channels are you using?
650sq ft home? Can you turn OFF the satellite and run just the ORbi router? The router alone can cover up to 1100 sq ft by itself.
Hi!
I don't get any WiFi signal on the 1st floor using only the router, even if I move the router around. Sat does not pick any signal from the router if placed upstairs (works fine downstairs). Tried moving the sat around the 1st floor but still no signal. Hence the reason why the sat needs to be wired to the router.
Using channels 6 for 2.4GHz and 44 for 5GHz.
As for the brand of my ISP router I can tell since i'ts just a white box. Maybe there's a way to check it using an ISP?
Thanks for the help!
FURRYe38 wrote:
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
Hi,
Tried disabling Fast Roaming but since my iMac does not support WiFi 802.11r that's not a option neither since it keeps on disconnecting from the WiFi network..
iMac would not be supporting of Fast Roaming as it's not a mobile device.
Do you mean 802.11k? Thats the Roaming protocol.
Try this?
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
aty1972 wrote:
FURRYe38 wrote:
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
Hi,
Tried disabling Fast Roaming but since my iMac does not support WiFi 802.11r that's not a option neither since it keeps on disconnecting from the WiFi network..
Hi!
iMac supports 802.11 a/b/g/n but I never had issue with it's connection.
I've changed the CTS/RTS to 2307 with a long preamble. How do I set the 20/40 Coexistance to 40Mhz only? Just by disabling it?
Will adivse if those steps improve things.
Thanks?
FURRYe38 wrote:
iMac would not be supporting of Fast Roaming as it's not a mobile device.
Do you mean 802.11k? Thats the Roaming protocol.
Try this?
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
aty1972 wrote:
FURRYe38 wrote:
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
Hi,
Tried disabling Fast Roaming but since my iMac does not support WiFi 802.11r that's not a option neither since it keeps on disconnecting from the WiFi network..
Yes, just un-check the box next to 20/40Mhz and it will set 40Mhz only.
aty1972 wrote:
Hi!
iMac supports 802.11 a/b/g/n but I never had issue with it's connection.
I've changed the CTS/RTS to 2307 with a long preamble. How do I set the 20/40 Coexistance to 40Mhz only? Just by disabling it?
Will adivse if those steps improve things.
Thanks?
FURRYe38 wrote:
iMac would not be supporting of Fast Roaming as it's not a mobile device.
Do you mean 802.11k? Thats the Roaming protocol.
Try this?
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
aty1972 wrote:
FURRYe38 wrote:
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
Hi,
Tried disabling Fast Roaming but since my iMac does not support WiFi 802.11r that's not a option neither since it keeps on disconnecting from the WiFi network..
Did all the suggestions everybody mentionned and all my iOs devices still loose/takes extremely long when roaming between satellite and router..
Any other tips or help?
Thanks!
FURRYe38 wrote:
Yes, just un-check the box next to 20/40Mhz and it will set 40Mhz only.
aty1972 wrote:
Hi!
iMac supports 802.11 a/b/g/n but I never had issue with it's connection.
I've changed the CTS/RTS to 2307 with a long preamble. How do I set the 20/40 Coexistance to 40Mhz only? Just by disabling it?
Will adivse if those steps improve things.
Thanks?
FURRYe38 wrote:
iMac would not be supporting of Fast Roaming as it's not a mobile device.
Do you mean 802.11k? Thats the Roaming protocol.
Try this?
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
aty1972 wrote:
FURRYe38 wrote:
What are your experiences wtih Fast Roaming enabled and disabled.
This maybe an issue with the iOS on the phone not handling the transitions between router and satellite signals when your roaming with the phone.
Hi,
Tried disabling Fast Roaming but since my iMac does not support WiFi 802.11r that's not a option neither since it keeps on disconnecting from the WiFi network..
aty1972 wrote:
Did all the suggestions everybody mentionned and all my iOs devices still loose/takes extremely long when roaming between satellite and router..
Any other tips or help?
..........
I think the issue is that you do not have enough overlapping between the router and the satellite which will result in issues while roaming.
Your options is either to get the router and satellite closer, or if not possible add a small satellite (say RBW30) in between.
We can prove this theory by temporaily disabling one of the bands (the 5 GHz) and test, but -as you mentioned earlier- this might be too technical.
