Orbi loosing Internet Connection on iPhone

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aty1972 wrote:

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.........I think that when roaming between the router and the sattelite the connection is fine. It's take maybe 10 sec to get a connection but that's fine.

My iMac is in the same room as the satellite and always connected to it using the 5Ghz band and I don't have aany issue with the internet.

On the other hand if my iPhone is connected to the satellite on the 2.4Ghz I constantly loose internet. 

 

As part of my troubleshooting I've switched the satellite off and I couldn't replicate the connection issue. This leads me to believe that it's an issue when connected to the satellite on the 2.4 band, hence why I wanted to completly disable this band.

If there's a way to do so I would happily give it a try.

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I think what happens is as follows:

- You don't have enough overlapping between the Router and Satellite on the 5GHz band but good overlapping on the 2.4 GHz.

- When you move between the Router and Satellite with the iPhone it will choose to roam to the 2.4 GHz and stays there.

- The iPhone tries always to move to the 5 GHz, also band-steering in Orbi is forcing the device to move to the 5 GHz, but something wrong seems to happen here.

We can try to disable the 2.4 GHz and see what happens, most probably you will start getting disconnects when trying to roam between router and satellite, but let's try that and see what happens! You maybe want to try first to only disable the band in the satellite only?

1. Enable telnet in the debug pages in router and satellite
2. Telnet to satellite and execute the following commands:
   1. config set endis_wl_radio=0
   2. config get wl2g_NORMAL_AP   —> Should get ath0
   3. ifconfig ath0 down (ath0 is what you get from the previous print command)
   4. ifconfig commit
3. Telnet to the router and do the same commands.