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ORBIisJUNK's avatar
ORBIisJUNK
Aspirant
Jun 07, 2020

Orbi network drops frequently and Satellite showing poor backhaul status

Hi,   I have following setup RBR50 - Setup in basement RBS50-1 - Setup on the first floor which is above basement RBS50-2 - Setup on the second floor   I have 500Mbps fiber optics line coming ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 08, 2020

I would factory reset the RBR and setup from scratch. Power OFF the CM modem for 1 minute then back on. Walk thru the setup wizard. 

 

Any Wifi Neighbors near by? If so, how many?

denniss82 wrote:

FURRYe38 

NETGEAR Cable Modem CM600,    router mode

 

denniss82's avatar
denniss82
Aspirant
Jun 08, 2020

FURRYe38 

 

done  and done. stays the same

 

took me 5 reconnects to complete the set up,  I skipped the satellite set up.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 08, 2020

    I would make contact with NG support then. 

    denniss82 wrote:

     

    done  and done. stays the same

     

    took me 5 reconnects to complete the set up,  I skipped the satellite set up.

     

  • ORBIisJUNK's avatar
    ORBIisJUNK
    Aspirant
    Jun 10, 2020

    @denniss82,

    Were you able to fix your problem? I did everything and nothing changed. It is hurting my WFH now. I moved my units and one of the Satellite still shows backhaul status poor. It is the same stellite which was showing poor earlier.

     

    I am started getting frustrated now...

     

    I will call NG support and update if I get something different from them.

  • denniss82's avatar
    denniss82
    Aspirant
    Jun 10, 2020
    ORBIisJUNK
    I ended up purchasing a different system, it was on clearance at Walmart for $74. Couldn’t wait anymore for Netgear to get they s..t together and fix what they messed up with the latest firmware update.

    I sent a private message to a couple of people from Netgear on the forums, no one replied.

    I set up the Linksys Velop system yesterday and it is running perfectly. Setup took about 15 minutes total for the three units.

    https://brickseek.com/walmart-inventory-checker?sku=533132652
  • ORBIisJUNK's avatar
    ORBIisJUNK
    Aspirant
    Jun 10, 2020

    Thanks @denniss82!

     

    It is not a bad option if NG doesn't fix the issue. I am trying many other things also but they are not working as of now.

     

    Thanks!