Orbi not connecting to HULU

[tbalt14]

Hi,

I have the Orbi router which is running firmware version 2.1.4.16 and it will not connect to hulu on computer, XBOX or Roku.

All other streaming services work fine such a youtube, Netflix and roku channels.

I've tried resetting up the router but no luck. If I connect my pc to the cell phone hotspot I can run HULU fine but not when connecting through the ORBI.

All of the devices are connected and have a unique IP address. Is this a problem with HULU and Netgear not working well together?

Thanks

[FURRYe38]

What FW is currently loaded?

What is the Mfr and model# of the ethernet switch if one is in the configuration.

[tbalt14]

Firmware is in the first sentence of my original post.

Also no added switch on network.

[randomousity]

I'm watching Hulu right now, as I type this. Same FW as you, though I'm casting from my phone to a Chromecast. But no issues at all here. I'm wondering if you have some setting on the Orbi enabled? First, try to trace route to hulu.com and see what happens. You should get something like this:

Tracing route to hulu.com [23.67.121.33]
over a maximum of 30 hops:

  1     7 ms     4 ms     3 ms  192.168.1.1
  2    17 ms    15 ms    20 ms  [redacted]
  3    38 ms    29 ms    36 ms  174.111.73.178
  4    13 ms    21 ms    14 ms  cpe-024-025-039-122.ec.res.rr.com [24.25.39.122]
  5    19 ms    22 ms    21 ms  be36.chrcnctr01r.southeast.rr.com [24.93.64.190]
  6    26 ms    24 ms    25 ms  bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
  7    20 ms    26 ms    21 ms  107.14.19.19
  8    25 ms    19 ms    22 ms  ix-ae-14-0.tcore1.a56-atlanta.as6453.net [64.86.113.37]
  9    23 ms    21 ms    22 ms  64.86.113.98
 10    33 ms    29 ms    28 ms  cust-akamai.at.hwng.net [209.197.1.18]
 11    22 ms    23 ms    29 ms  a23-67-121-33.deploy.static.akamaitechnologies.com [23.67.121.33]

Trace complete.

If you aren't able to reach it at all from the command prompt, then it could be one of several issues. Could be a DNS issue, could be your Orbi is configured to block Hulu, so maybe poke around in the security settings. I'd try that and then report back.

If all else fails, a factory reset on the Orbi migth resolve the issue if you're unable to figure out what it is. But try a ping and tracert first.

[tbalt14]

I'm not sure how to trace an IP address from a Mac computer but I was able to ping the IP.

There are not settings blocking anything in the Orbi.

[randomousity]

I believe it's just "traceroute" on a Mac. Also, did you tell it to ping the IP address? Try the domain name instead, hulu.com. That will tell you whether the issue is with your DNS being unable to resolve hulu.com to an IP address, which could explain why you aren't able to stream anything from hulu.com on your home network. It's not just that you need to be able to contact the Hulu servers, but that you need to be able to resolve them. I used

c:\>tracert hulu.com

and not

c:\>tracert 23.67.121.33

because not only did I want to check the connection between my computer and Hulu's server, but also because I wanted to test that my DNS server would resolve hulu.com to 23.67.121.33 (obviously, it was working, since I was using Hulu at the time, but demo). Also, what are the DNS settings on your Orbi? Are they set to "Get Automatically from ISP," or have you manually configured them? You could try changing your DNS settings on the Orbi. If you've manually configured them, try either getting them from the ISP automatically, or changing them to another DNS server. If they're from your ISP, try manually setting them. You can use 1.1.1.1 or 1.0.0.1 for Cloudflare, and 8.8.8.8 or 8.8.4.4 for Google, or pick a different provider if you prefer. Then try accessing Hulu again. If it doesn't work, try traceroute again (again, use hulu.com and not Hulu's IP address).