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Orbi WiFi 7 RBE973
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Orbi rebooting itself daily

Pro2000
Aspirant

Re: Orbi rebooting itself daily

I'm having the same rebooting issue, I recevied my RBK50 yesterday (bought through Amazon USA) and it's been rebooting ever since I set it up. I tried everything but to no avail, I hope this won't be a hardware issue since it might cost me a lot to send back the unit to Amazon US cause I live in the Middle East. 

 

I'm on firmware V2.5.1.8.

Message 51 of 69
FURRYe38
Guru

Re: Orbi rebooting itself daily

Possible that your system you got from US is not compatible in your region. You'll need to get a regional Orbi from or near your region.


@Pro2000 wrote:

I'm having the same rebooting issue, I recevied my RBK50 yesterday (bought through Amazon USA) and it's been rebooting ever since I set it up. I tried everything but to no avail, I hope this won't be a hardware issue since it might cost me a lot to send back the unit to Amazon US cause I live in the Middle East. 

 

I'm on firmware V2.5.1.8.


 

Message 52 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily


@Pro2000 wrote:

I'm having the same rebooting issue, I recevied my RBK50 yesterday (bought through Amazon USA) and it's been rebooting ever since I set it up. I tried everything but to no avail, I hope this won't be a hardware issue since it might cost me a lot to send back the unit to Amazon US cause I live in the Middle East

Try to change the Orbi region from US to Middle East and see if it makes a difference.

Message 53 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily

The power adapter is rated for 110-240volts so that's not the issue. Also, I highly doubt this issue has anything to do with the router region being set to North America, i'm using the standard 2.4GHz channels and 36 for 5GHz.

Message 54 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily

I'll give that a try and let you know. Although I doubt it has anything to do with that, but you never know. 🙂

Message 55 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily


@SW_ wrote:

@Pro2000 wrote:

I'm having the same rebooting issue, I recevied my RBK50 yesterday (bought through Amazon USA) and it's been rebooting ever since I set it up. I tried everything but to no avail, I hope this won't be a hardware issue since it might cost me a lot to send back the unit to Amazon US cause I live in the Middle East

Try to change the Orbi region from US to Middle East and see if it makes a difference.


Changed the region to ME but the problem remains 😞

 

I noticed the router logging a lot of DoS Attack events, here's an example:

 

[DoS Attack: SYN/ACK Scan] from source: 178.248.232.65, port 443, Saturday, December 21, 2019 00:50:22
[DoS Attack: ARP Attack] from source: 192.168.1.6, Saturday, December 21, 2019 00:41:34
[DoS Attack: RST Scan] from source: 203.205.239.188, port 80, Saturday, December 21, 2019 00:37:58

 

Could they be causing the reboots?

Message 56 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

Those log entries meant the Orbi is doing its job, not the source for reboot.  Is there anything else in the log other than those?

 

Do you have any wired clients attached to Orbi or Satellite LAN ports?  If yes, remove all of them.  If the reboot still happens, shutdown the Satellite and see if that makes a difference.

Message 57 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

...and for good measure, please get a new cat5e/cat6 cable and swap it with the current cable, which is connecting Orbi yellow WAN port to ISP box.

Message 58 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily


@SW_ wrote:

...and for good measure, please get a new cat5e/cat6 cable and swap it with the current cable, which is connecting Orbi yellow WAN port to ISP box.


I unplugged the satellite, had no other clients connected using ethernet, changed the cable, still reboots. Here's the last log I copied before it restarted the last time:

 

 

[DHCP IP: 192.168.1.7] to MAC address 90:61:ae:aa:c2:60, Saturday, December 21, 2019 02:23:38
[admin login] from source 192.168.1.7, Saturday, December 21, 2019 02:22:09
[DHCP IP: 192.168.1.7] to MAC address 90:61:ae:aa:c2:60, Saturday, December 21, 2019 02:21:15
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:19
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:19
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:18
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:18
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:17
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:17
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:16
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:16
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:15
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:15
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:14
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:14
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:13
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:13
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:12
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:12
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:11
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:11
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:10
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:10
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:09
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:09
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:08
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:08
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:07
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:07
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:06
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:06
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:05
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:05
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:04
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:04
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:03
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:03
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:02
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:02
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:01
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:01
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:00
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:20:00
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:59
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:59
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:58
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:58
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:57
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:57
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:56
[DoS Attack: Jolt2] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:56
[DoS Attack: Teardrop] from source: 134.0.216.42, Saturday, December 21, 2019 02:19:55
[DoS Attack: SYN/ACK Scan] from source: 159.69.54.223, port 443, Saturday, December 21, 2019 02:19:36
[DHCP IP: 192.168.1.8] to MAC address 94:7b:e7:86:87:e5, Saturday, December 21, 2019 02:15:13
[DHCP IP: 192.168.1.7] to MAC address 90:61:ae:aa:c2:60, Saturday, December 21, 2019 02:15:00
[DHCP IP: 192.168.1.6] to MAC address 00:9e:c8:b5:98:63, Saturday, December 21, 2019 02:14:43
[DHCP IP: 192.168.1.4] to MAC address 28:80:88:ef:d2:0f, Saturday, December 21, 2019 02:14:30
[admin login] from source 192.168.1.107, Saturday, December 21, 2019 02:14:23
[DHCP IP: 192.168.1.3] to MAC address be:ea:1a:ab:af:e1, Saturday, December 21, 2019 02:14:12
[Time synchronized with NTP server] Saturday, December 21, 2019 02:14:01
[Initialized, firmware version: V2.5.1.8] Saturday, December 21, 2019 02:13:42

Message 59 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

Wow, that's rough!

 

Can you untick/disable DoS protection on the Orbi and turn off (disable) WiFi and then power cycle the Orbi (not reboot)?

 

 

Message 60 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

...and for the sake of it, swap Orbi power adapter with Satellite.  Smiley Happy

Message 61 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily


@SW_ wrote:

...and for the sake of it, swap Orbi power adapter with Satellite.  Smiley Happy


Did that earlier. 😄

 

Disable Port Scan and DoS Protection is checked now. Let's wait and see!

Message 62 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

134.0.216.42 - Оман - Oman Telecommunications Company ...
https://www.proxydocker.com › iplookup › 134.0.216.42 - Translate this page
134.0.216.42 is IPv4 address owned by Oman Telecommunications Company (S.A.O.G) and located in Oman.

This ip address have a good reputation.

 

Really?  You might want to contact your ISP about this IP address and show them the log? 

Message 63 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily


@SW_ wrote:
134.0.216.42 - Оман - Oman Telecommunications Company ...
https://www.proxydocker.com › iplookup › 134.0.216.42 - Translate this page
134.0.216.42 is IPv4 address owned by Oman Telecommunications Company (S.A.O.G) and located in Oman.

This ip address have a good reputation.

 

Really?  You might want to contact your ISP about this IP address and show them the log? 


That's just one of hundreds of random IP's from all over the world! I'm still getting reboots even when "Disable Port Scan and DoS Protection" is checked. This is getting frustrating already, I wasted an entire day trying to diagnose this problem.

 

P.S: It just rebooted as I am typing this, will have to wait for it come back online so I can post this. 😞

Message 64 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

I'd try to RMA it with NG or replace it with a new set if it's still possible.  Otherwise, cut your loss and return it.

Message 65 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily

Yes, I'll contact Amazon tomorrow and hopefully they'll be able to refund me the return shipment fee. Again, it just rebooted while I'm typing this on my phone. :S
Message 66 of 69
SW_
Prodigy
Prodigy

Re: Orbi rebooting itself daily

If you have a old router lying around, bring it back online, and put Orbi in AP mode.  If Orbi still reboots while in AP mode, it's definitely a lemon!

Message 67 of 69
Pro2000
Aspirant

Re: Orbi rebooting itself daily

Yes, I was thinking about doing that as a last effort. Not today though. Need to sleep :s
Message 68 of 69
sAmiZZle
Tutor

Re: Orbi rebooting itself daily

From all my troubleshooting and discussion with Netgear, the Orbi should not reboot due to settings in firmware. Connect Netgear for support via phone. You are entitled to this for 3 months from purchase. You can also RMA it directly with them on their website (this should be postage paid although not sure about Middle East), rather than sending it back to Amazon if that is too expensive.
Message 69 of 69
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