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Forum Discussion
MickeH
Apr 23, 2020Aspirant
Orbi router cannot connect to internet
Hi there, I know this has been discussed in various post, but I have still not found a solution. My problem is this. After a power break yesterday I started up my orbi system again and the the orbi ...
- Apr 24, 2020
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
plemans
Apr 23, 2020Guru - Experienced User
The HES-3106 is a managed ethernet switch with dhcp capabilities.
https://www.ctsystem.com/en/product/productdetail.php?fid=12&pid=11
That'd cause your double nat and issues.
Did you try the AP mode?
MickeH
Apr 23, 2020Aspirant
Thanks again, I have tried, but the problem is that I can't get that far in the setup process since the Orbi has no connection with the internet. Does not matter if I try with a computer connected to the orbi router via ethernet or wireless. The setup process, when I try to log in to orbilogin.com stop so I cannot get to the part where I log in to the router and be able to change to AP-mode.
- FURRYe38Apr 23, 2020Guru - Experienced User
Disconnect the RBR from your Modem/ONT or switch.
Use one wired PC connected to the back of the RBR.
Factory reset the RBR by pressing the back reset button for 15 seconds then release. Once the top ring LED slowly pulsates WHITE, open a web browser to 192.168.1.1. Walk thru the setup wizard. Skip adding any RBS. Once you complete the setup wizard you should be at the home page for the RBR. Navigate to Advanced tab/Advanced Settings>Router/AP mode. Youl can configure AP mode here.
Once you have AP mode configured and you apply the setting, the RBR should reboot. Here is when you can connect the RBR to the modem/ONT or switch using the yellow WAN port on the RBR for it's connection.
- MickeHApr 23, 2020Aspirant
Thanks, tried that too now. Did not work, did not get through the setup wizard, complained abouty internet access.
- FURRYe38Apr 23, 2020Guru - Experienced User
Select the manual setup instead of the wizard. There should be a selectable link to manually setup the RBR. This will skip the full wizard then get you to the home page.