NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MickeH
Apr 23, 2020Aspirant
Orbi router cannot connect to internet
Hi there, I know this has been discussed in various post, but I have still not found a solution. My problem is this. After a power break yesterday I started up my orbi system again and the the orbi ...
- Apr 24, 2020
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
MickeH
Apr 23, 2020Aspirant
Thanks, tried that too now. Did not work, did not get through the setup wizard, complained abouty internet access.
FURRYe38
Apr 23, 2020Guru - Experienced User
Select the manual setup instead of the wizard. There should be a selectable link to manually setup the RBR. This will skip the full wizard then get you to the home page.
- MickeHApr 24, 2020Aspirant
Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
- Retired_MemberApr 24, 2020
MickeH wrote:Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.
MAC-addresses.....?? Aren't they uniquely assigned to a device by its manufacturer??
- MickeHApr 24, 2020Aspirant
Well, I am no IT-guy, but I guess you are right. The issue had to do with conflicting MAC-addresses for some reason, the router did not keep its IP-address. That was what I was told anyway, things should be fixed during next week. Maybe the story continues, who knows...
- FURRYe38Apr 24, 2020Guru - Experienced User
Glad its a ISP issue. Hopefully they will get it fixed soon for you.
MickeH wrote:Hi again, and thanks for all advice. Now, after talking to the ones providing the fiber connection for a second time it turns out that they have an issue with MAC-addresses that they are working with and thats what causing the problem. Too bad that they didn´t say that the firsta time I talked to them...
But again, thanks for all advice, learnt a lot.