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ekstam1105's avatar
ekstam1105
Aspirant
Aug 28, 2019

Orbi router is loosing internet connection

I bought RBR50 few days ago and from day1 internet is disconnecting frequently. Firmware version is V2.3.5.30. Satelite is at 2nd florr and router is at 1st floor, which are 30 ft apart.My old router...
Retired_Member's avatar
Retired_Member
Aug 28, 2019
ekstam1105 wrote:

I bought RBR50 few days ago and from day1 internet is disconnecting frequently. Firmware version is V2.3.5.30. Satelite is at 2nd florr and router is at 1st floor, which are 30 ft apart.My old router from Verizon never lost connection. I have enabled Armor. Around 15 devices are connected either Router or Satelite.We work from home and frequent connection issues is irritating my wife. I bought the new router from Amazon and Netgear Tech support is saying that the router is manufactured in 2016 and refurbished. I have option to return, but want to try few more days.

 

Any idea why I am losing connection.

V2.3.5.30 has known problems.  Has your Orbi ever worked correctly?  How did you update to V2.3.5.30?