Orbi router serial number error

[Campbellrn93]

Hello! I am trying to reset my orbi router to a gateway setting to reduce a Strict Nat type but I cannot login as the serial number appears to be an error.

[FURRYe38]

Did you walk thru the setup wizard at 192.168.1.1 and setup the router there? You should have created a log in password for the admin account that is used to log into the RBRs web page. Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information. 

The serial number is not used for the log in. 

[Campbellrn93]

I am attempting to recover my password and username using the serial number. Each time I try to use the serial number it does not accept it.

[FURRYe38]

Try a factory reset on the RBR with a wired PC and web browser and walk thru the setup wizard. Be sure to write down all important information.