NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Atobro's avatar
Atobro
Aspirant
Jul 13, 2019

Orbi running slow after replacing modem

We our having speed issues since our home was hit with a power surge. The modem was replaced by ISP and have confirmed through testing that the speed coming into the house is full speed (over 400mbps...
Atobro's avatar
Atobro
Aspirant
Jul 13, 2019

FURRYe38  Your post seems to be a history of everything already discussed in this thread, so I am confused. 

Atobro's avatar
Atobro
Aspirant
Jul 13, 2019

badbet  Did you get a new modem from Spectrum, and if so, which one specifically worked for you? If not from Spectrum, what model modem did you purchase?

  • Atobro's avatar
    Atobro
    Aspirant
    Jul 13, 2019

    FURRYe38  Correct, it is still not working. I should say working properly, as we are getting speeds that cap at 100 when using the Orbi. We did the power down and back up, and changed the cable from the modem to the Orbi from a Cat5 to a Cat6. Then checked the stats again and they were slightly different from what I previously posted. The new stats are WAN 100M/Full , LAN 1 100M/Full, LAN 2 10M/Full, LAN 3 Link Down.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 14, 2019

      Sounds like either there is a problem at the Modems LAN port or the routers LAN port. 

       

      IF you have a prior router, you could connect the RBR to this router and check again to see if the WAN port changes from 100Mb to 1000Mb

       

      IF the prior router supports 1000Mb then it should be the same on the RBR. IF you don't see 1000Mb on the RBR then there maybe an issue with the RBR. 

       

      Atobro wrote:

      FURRYe38  Correct, it is still not working. I should say working properly, as we are getting speeds that cap at 100 when using the Orbi. We did the power down and back up, and changed the cable from the modem to the Orbi from a Cat5 to a Cat6. Then checked the stats again and they were slightly different from what I previously posted. The new stats are WAN 100M/Full , LAN 1 100M/Full, LAN 2 10M/Full, LAN 3 Link Down.

       

      • Atobro's avatar
        Atobro
        Aspirant
        Jul 14, 2019

        FURRYe38 badbet  thank you for your suggestions and input. 

         

  • Atobro's avatar
    Atobro
    Aspirant
    Jul 13, 2019

    badbet I am sorry, I completely read your post wrong! You had to replace your router, not your modem. What router did you replace your Orbi with?

  • badbet's avatar
    badbet
    Aspirant
    Jul 13, 2019
    I fell back to my old router (AirPort Extreme), I don’t know that spectrum offers a different modem for this service (400Mbps). The alternative is purchasing something like an arris modem and registering it with them. I’m hesitant to do that as I don’t really want to throw yet more money at this problem.