Orbi satellite dropping connection

That's odd. I (or rather my dad) was just told to download a beta update in an email. They didn't tell us anything else, just that the issue "may be" resolved with the beta software. We're now waiting for an email from them with the beta files, but till then we're stuck with the frequent disconnects. I'm having real questions as to the reliability of their customer support, because we're basically being put into a beta testing program. The worst part? They had my dad sign a document that basically says any damage done by the beta program is not the company's responsibility. Really?! We get a faulty product, and now the company puts us into a beta testing program instead of solving the issue (or even at least telling us WHAT the issue is)?? Well let's just see if the beta software fixes it.