Les than 24 hours later, and I am still reconnecting to Orbi network by iPads already reset, and iPhone unable to connect at all. I’m tooling up to call support again...comfy chair, drink, nibbles, good book and a couple of hours to spare.....
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Les than 24 hours later, and I am still reconnecting to Orbi network by iPads already reset, and iPhone unable to connect at all. I’m tooling up to call support again...comfy chair, drink, nibbles, good book and a couple of hours to spare.....
Have you tried power-cycling both the router and satellite units? How about resetting both the router and satellite units, and reconfiguring from the ground up? I’ve got an iPhone 6, iPhone 8, iPad 3, and iPad Air 2. In addition, we just had a guest with an iPhone and iPad, and have had no problems in the day or so since flashing the latest. Don’t know how to account for what you’re experiencing, sorry.
I have recycled, rebooted, power cycled, rebuilt many times including over the last 24hrs. I followed the recommendations of Netgear Support while he was on the phone. I really want this system to work. For example: my iPad was working perfectly this morning, I left it charging still online. When I returned from work, I had lost internet connection...still connected to Orbi network with no changes at my end. The devices that suffer this inability to connect to the internet all show the same thing....the”Router” listing has reverted to 0.0.0.0 instead of the appropriate router address. This happens randomly and requires a number of manoeuvres to reset...renew lease, restart wifi, reset internet settings, turn the whole thing off...etc etc. Sometimes one of these manoeuvres will work, sometimes none of them will. While this is happening, the Orbi app, Netgear app and the Orbi site itself all suggest there is no problem. As I stated in my initial post, I have had no problems with the system I purchase in April until a few weeks ago. There has obviously been a change of firmware that led to this. My return the device as “not fit for purpose” fuse is still burning.
i have had connected 3 iPads, four iPhones, iMac, and two MacBooks. All have at one time or another suffered disconnection which is unpredictable. Recent visitors have also been suffering the same loss of connection despite having no issues on previous visits.
The problem remains.
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Well.....it seems better....no dropouts all day......until I fired up an old ipad2 tonight and there it was again....router 0.0.0.0. Solved by resetting network details on ipad2 then restarting.
Im hoping it's a one off event.....
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Checked this morning.....iPad Pro no longer connected to Internet despite Orbi device list and status saying no problem, old ipad2 remains connected. They were sitting next to each other on a coffee table overnight. This is with update of firmware yesterday to V2.1.1.12 of both Router and Satellite. The iPad Pro says "router 0.0.0.0" Orbilogin says all connected and no problems.
Very disappointing.
I'd like to think it was a problem with my clients....but clearly it isn't. I'd like to think Netgear hadn't caused the problem with the Orbi system, but it is obvious now that they did. I would also like to think that Netgear knows how to fix the problem, but clearly they don't.
Another session with netgear support will be my last.
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
I've been trying for an hour now to get my iPad Pro to connect to Internet through Orbi satellite, which is allowing access by the iPad I am typing on sitting next to it all the while.
Again...Orbilogin says everything fine and connected. It lists my iPad Pro as connected with no problems......but on the iPad Pro I'm getting :connected to Orbi network but "no internet connection" signal.
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
I have reconfigured every iPad/iPhone in the house to MANUALLY login to the wifi network. Dammit I shouldn’t have to do this, and will probably have to do this every time a new device appears in the house wanting to connect. Not so premium for a “premium” device which Orbi claims to be. So far all devices configured manually have remained connected.
I haven’t even looked at the laptops.......
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
I can't believe I'm still trying this. The MacBook was connected to Internet, but didn't appear on the list of connected items. After 30mins it stopped. Again recycled everything and got it going again for a while. I moved the satellite closer to the router, and it wouldn't connect. I moved it further away and it connected......I think that is just to do my head in. When I have any visitors, it's a lottery whether they can get a connection with their phones or iPads or laptops.
i need counselling. I rang netgear support again and was told after 45 mins that I would be put through to the "Orbi" department....then disconnected. Netgear should seriously examine their customer support. The firmware update V2.0.0.12 doesn't seem to make any difference.
apart. From returning the units I can't see any way forward. Does anyone have any further suggestions?
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Wow. One week ago I decided to purchase Orbi mesh system and made a mistake of moving from amazing (maybe not as fast in theory) Amplify-HD Mesh system!
Orbi constantly drops connection, devices drop out all the time and watching Netflix is just painfull, as connection drops every now and then.
Paid 699 euros and really, really disapointed at the moment. Nothing is more frustrating, than a crappy wi-fi connection. My broadband is 1000mb/s, but there is no way to enjoy it with Orbi, as constant drop outs and laggish connection makes usage basically impossible.
Newest firmware (V2.1.1.12) does not resolve the problem. I really hope there is a solution for that or I will take Orbi back to store.
As some others have suggested, I have turned the satellite off and force connection with router only. Coverage is limited, but continuous. No answer or reply from Netgear yet....apart from an email telling me that my support ticket was about to expire....very helpful
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Thanks for the suggestion Darren, I did see that manoeuvre in a very early post...but haven’t yet tried it...I think I’ve tried everything else, so I’ll give it a go. When I was speaking to Netgear support they didn’t mention this as an option...and some of their recommendations were the complete opposite of some of the forum recommendations...sadly none of which has been a decent fix for the problem.
There is of course the issue that none of this should be needed......the device worked perfectly for 7 months. Thanks again for the suggestion.
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Wow. One week ago I decided to purchase Orbi mesh system and made a mistake of moving from amazing (maybe not as fast in theory) Amplify-HD Mesh system!
Orbi constantly drops connection, devices drop out all the time and watching Netflix is just painfull, as connection drops every now and then.
Paid 699 euros and really, really disapointed at the moment. Nothing is more frustrating, than a crappy wi-fi connection. My broadband is 1000mb/s, but there is no way to enjoy it with Orbi, as constant drop outs and laggish connection makes usage basically impossible.
Newest firmware (V2.1.1.12) does not resolve the problem. I really hope there is a solution for that or I will take Orbi back to store.
I'm losing the will to live with this Orbi!
Can I just ask... why did you move away from Amplify HD?
I'm thinking of giving up on Orbi and Netgear. Have tried Google Wifi but no bridge mode
Amplify HD worked perfect for me, but Orbi in theory offers better wi-fi speed... I recently upgraded my broadband to 1000 mbit/s, so just wanted to get most of it in wi-fi, Amplify is slower (again in theory).
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
