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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Not sure if anyone is following what I post, but I'm trying to throw out some updates for people. I went back out to the shop today to do some work and ended up working on the Orbi instead. Why? Because as usual, my devices were stuck to a different sattelite instead of the RBW30 like they should have been connected to. Speed tests sucked, of course. Also, I've been getting drops a lot even in the house with my Samsung Galaxy S7. Nothing new here to those of you having that issue. I keep getting authentication error issues.
So then I started looking into things and noticed a new version of firmware was available. I figured why not. So I updated the main router to the latest (2.1.2.18). Then I ran into issues updating the RBS50. It kept saying things like Service Unreachable and Update Failed. Some Googleing revealed that maybe a re-sync on the sattelite would work, but I tried a power cycle first. Once it was back up, I was able to update the firmware on the RBS50 as well. Kind of a frustrating process up to this point.
I then brought the RBW30 into the house from the shop. On the OrbiLogon page, it kept saying "Config Sync" and it also wasn't showing up in the firmware update page. I plugged it in inside the house and was able to get it to update firmware, which was actually more than a few versions behind. I plugged it back out into the shop. I'm posting this from the shop now and so far so good. I don't like the trend of power cycling the RBW30, but maybe this new firmware will help.
Also, so far, I don't have any drops on my Samsung Galaxy S7. Maybe now I can do some shop work. I'll report back if anything changes.
Hey - Thanks for the update. I updated to the newest firmware as well. Satellites still drop periodically, and router occasionally. While less frequent, it still isn’t acceptable. As you might recall, I purchased Google WiFi several weeks ago out of frustration with Orbi reliability. Of course, Google WiFi hasn’t had one single issue. It isn’t as fast as Orbi, and it is exceptionally frustrating to see a $600 investment sitting in a box and not being used, but reliability has to come first. Hope others have better luck than I have. Netgear needs to make this right for everyone who has had to deal with this headache. Look at the amount of time everyone has invested trying to help solve this...