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Orbi satellite will not connect to my router

Nyfireman3097
Aspirant

Orbi satellite will not connect to my router

I set my orbi and satellite 2 days ago. It was fine then last night and all day today the satellite stopped working. I opened the app checked for satellites and none found. I try to connect it got the blue ring and nothing. I suck at computers for the most part so any advice would be huge. I have the few 12.0.18 on the router
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 6

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DarrenM
Sr. NETGEAR Moderator

Re: Orbi satellite will not connect to my router

Hello Nyfireman3097

 

Do you happen to have a special character or space in your wireless password this is a known bug to make satellites disappear. If not you could try to factory reset the satellite and re sync the unit.

 

DarrenM

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Message 2 of 6

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DarrenM
Sr. NETGEAR Moderator

Re: Orbi satellite will not connect to my router

Hello Nyfireman3097

 

Do you happen to have a special character or space in your wireless password this is a known bug to make satellites disappear. If not you could try to factory reset the satellite and re sync the unit.

 

DarrenM

Message 2 of 6
Nyfireman3097
Aspirant

Re: Orbi satellite will not connect to my router

Thanks Darren I actually did I factory reset I and took the space out and it's working great thankfully 👊🏼
Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 6
justSomeone
Aspirant

Re: Orbi satellite will not connect to my router

Wait... I missed the notice that a SPACE or special character is causing all this wonkiness with 12.x

 

Why is this not an PINNED message at the top of the forum?

Message 4 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Orbi satellite will not connect to my router

This issue will also be fixed in the upcoming firmware.

 

DarrenM

Message 5 of 6
gbjackson
Apprentice

Re: Orbi satellite will not connect to my router

So, could you bop down to the long thread regarding 1.12 firmware and provide an update on the new release?  Thank you.

Message 6 of 6
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