Orbi satellite will not connect to my router

[Nyfireman3097]

I set my orbi and satellite 2 days ago. It was fine then last night and all day today the satellite stopped working. I opened the app checked for satellites and none found. I try to connect it got the blue ring and nothing. I suck at computers for the most part so any advice would be huge. I have the few 12.0.18 on the router

[DarrenM · Accepted solution]

Hello Nyfireman3097

Do you happen to have a special character or space in your wireless password this is a known bug to make satellites disappear. If not you could try to factory reset the satellite and re sync the unit.

DarrenM

[DarrenM · Accepted solution]

Hello Nyfireman3097

Do you happen to have a special character or space in your wireless password this is a known bug to make satellites disappear. If not you could try to factory reset the satellite and re sync the unit.

DarrenM

[Nyfireman3097]

Thanks Darren I actually did I factory reset I and took the space out and it's working great thankfully 👊🏼

[justSomeone]

Wait... I missed the notice that a SPACE or special character is causing all this wonkiness with 12.x

Why is this not an PINNED message at the top of the forum?

[DarrenM]

This issue will also be fixed in the upcoming firmware.

DarrenM

[gbjackson]

So, could you bop down to the long thread regarding 1.12 firmware and provide an update on the new release?  Thank you.