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Orbi satellites do not connect anymore
Hi All, Till yesterday my Orbi's worked fine, i have two indoor satellites and one outdoor satellite. Now i seems that the router cannot connect with the satellites. I tried rebooting, manual syn...
Hi all,
I returnened the Orbi set and got a new set. The old set was faulty. I connected the new set, there were no problems.
Thank you all for your help.
Your ISP modem already has a built in router and wifi. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. You set this on the RBRs web page using a web browser.
If you do have near by wifi neighbors you can try this as well, set the power levels of the RBR from 100% to 75 or 50%. Under Advanced Tab/Advanced Settings/Wireless Settings
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Also factory rest the RBS and see if it will resync it self. Press the back reset button for 15 seconds then release. May need to press the sycn button on both RBR and RBS it the RBS doesn't auto sync itself.
SnorkyMN wrote:If you read my note, I have no idea where to set the channel between the Orbi and its satellite. It is probably only 30 feet away as the crow flies. (though a door and wall in the way, though one is upstairs, the other downstairs) Orbi is attached to Arris sgb6580 for internet traffic. I am attached to the Orbi directly and never lose connection, it's only through the Satellite that the connection drops. Almost always when I am on the handheld phone, and then sometimes just randomly. is there a log to find out why it's dropping? There are WiFi neighbors, as I'm in a townhome. When I watch and refresh, the Backhaul status always says Good.
The arris is not routing, and is already in bridge mode and is not doing any routing or wifi or anything else.
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Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. You set this on the RBRs web page using a web browser. "
Yes, and I ask again, where am I supposed to set this going to the satellite? There are tons of tabs and areas for settings and I don't see anything specific for going to the satellite. (Which is talking on 5GHz)
You only set channels on the RBR. The RBS doesn't set channels it will follow and connect to what ever the RBR is using.
Yes, but where to set the channels for the connection to the Satellite?
On the RBRs web page you can change channels there. Basic Tab/Wireless.
There are not channels to change for the RBS. What ever you set on the RBR the RBS will follow.
Only channesl to change are the 2.4Ghz and the 1 5Ghz radio. The wireless backhaul can't be changed as thats handled automatically. This is not user configurable.