NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi settings for nest protect
I cannot get my Nest Protects to connect to my Orbi router. I have tried every suggestion on the message boards and the Nest websites. I tried talking with Nest support but it was not helpful. I am ...
I'm thinking the IPv6 might be the source of the issue. Did you completely reboot your Orbi's and modem after making the change? I'd shut them all off, start the modem and let it finish, then start the Orbi router and let it finish, then any satalites.
I'm not at home right now to look at the IPv6 settings on my Orbi, but some of the screen shots online showed several options. Did you set it to auto detect or one of the other?
Oh, and the thermostat working fits the IPv6 theory. According to what I found only the Protects require it.
I did Auto detect first. When that didn't work I tried the DHCP option, which also didn't work. I can't remember if I rebooted the entire orbi after changing the IPv6 settings, though.
Other things I tried:
Factory reset
Changing the Orbi to an Access Point - did not work and I had to factory reset again
creating a static IP address
creating a guest network
unplugging my satelite while trying to connect
I'll look at my settings when I get home.
I did find on Nest's site where it says that internal IPv6 is required for the Protect.
I also found this support thread where they explain the first Nest product that supports "interconnection" will install without IPv6, but any additional ones won't becuase they need to use IPv6 to connect to the other Nest devices before it will add to the account. The error you are getting is the one it causes.
One more thought. The error is basically saying "I cannot connect to the other Nest products on your account". I wonder if rebooting your working Nest products after IPv6 is on would help.
If you could send me your Orbi settings I would be so grateful to try them out! I'm not home but I think I left the IPv6 enabled, even after it didn't work, and then we installed the thermostats. But I'll have to check.
Took a look at my settings.
Internet connection type: Auto Detect (which has it set to DHCP).
IPv6 Domain Name Server (DNS) Address: Get Automatically from ISP.
LAN Setup: Auto Config
Since the Protect uses IPv6 locally I would look at the LAN setup. Mine shows the address it assigned the router. If you don't have an address listed there you may have to add that manually.