I have an Orbi RBK50 system with 2 satellites. Some devices are connected to the router using ethernet and a Netgear GS308 unmanaged ethernet switch.
Until yesterday, everything worked fine. Now, however, devices connected via the switch don't receive an IP address from the router and thus cannot connect to the network. The devices can detect they are connected by ethernet, but that's as far as it goes. If I connect them directly to the router via ethernet or WiFi, they can connect fine.
I have not changed any of the settings in the router or any of the devices and the router is running the latest firmware.
I have tried:
Replacing the switch Changing the ethernet cables Factory resetting the Orbi system
None of these have fixed the problem.
I'm out of ideas and call upon the wisdom of the community in the hopes of a solution.
My first thought would be the switch. But since you swapped out the switch with a known working switch, I would now check the cable coming from the Orbi to the switch.
As noted in my original post, if I connect the devices directly to the Orbi's ethernet ports, they connect fine. Everything points to the switch being the issue so you would think that changing the switch would have fixed things. That's why I'm so baffled.
@Zaichik wrote: As noted in my original post, if I connect the devices directly to the Orbi's ethernet ports, they connect fine. Everything points to the switch being the issue so you would think that changing the switch would have fixed things. That's why I'm so baffled.
Let me rephrase, do you have internet connection when you connect the exact cable you are using to connect the Orbi to the switch, to a laptop or PC? I'm just treying to understand better.
It is a mystery why the switch doesn't work, especially a dumb switch,. The only logical explanation for no internet is the switch or cable. There have been posts about certain green and brand switches having issues. I just read your netgear 308 is a green switch.
Thank you for your helpful messages. Sorry for only coming back to this now. I got another of the 308 switches and, until today, it's been working fine, but now devices connected to it can connect to the Internet, but they can't connect to any onward services like PlayStation Network, Xbox Live or Netflix. Again, if I connect them directly to the Orbi router using the very same cables, all is fine.
Given the comment above about certain brands or types of switches having issues with Orbi, is there any particular model or brand that is known to be reliable?
