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Solved
Orbi stopped working
Hi, I have an orbi 50 with 2 satilites for 1,5 years. Never had a problem. Installation with the app went smooth back then. but no yesterday orbi lost internet connection all of a sudden. I w...
Glad its working. I am curious on what happend to get it working.
I would keep an eye on it. if it fails again or something happens, contact NG support.
I would say mark your thread as solved however not having an idea of what was fixed or how....
Would be good if you could give feedback to some of the questions presented.
Enjoy.
Bossie81 wrote:Thanks, I didn't know what the problem was. But I contacted Netgear Belgium, they said to ship it back to the store for repair. That my orbi still was under warranty.
So after more of a week of not working I prepared a "return for repair" on the Webstore where I bought it.
And just when I wanted to dismantle my orbi I had the urge of just trying to conect to my WiFi for one last time (although I tried it more then 10 times in the previous days...) and all of a sudden I got internet.... I have no idea what went wrong or why it started to work again on its own after a more then a week that it didn't work... but when WiFi was back, the orbi app did show a update status. So I did that update. And since no problems and all works fine again, WiFi signal shows full bars in all my rooms (and 2 bars in the garden)... just as it used to be.... so my happy again :)
Use a wired PC and web broswer to connect to the RBRs web page at 192.168.1.1 after the reset.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Thanks, I didn't know what the problem was. But I contacted Netgear Belgium, they said to ship it back to the store for repair. That my orbi still was under warranty.
So after more of a week of not working I prepared a "return for repair" on the Webstore where I bought it.
And just when I wanted to dismantle my orbi I had the urge of just trying to conect to my WiFi for one last time (although I tried it more then 10 times in the previous days...) and all of a sudden I got internet.... I have no idea what went wrong or why it started to work again on its own after a more then a week that it didn't work... but when WiFi was back, the orbi app did show a update status. So I did that update. And since no problems and all works fine again, WiFi signal shows full bars in all my rooms (and 2 bars in the garden)... just as it used to be.... so my happy again :)
Glad to hear you got it working!
Glad its working. I am curious on what happend to get it working.
I would keep an eye on it. if it fails again or something happens, contact NG support.
I would say mark your thread as solved however not having an idea of what was fixed or how....
Would be good if you could give feedback to some of the questions presented.
Enjoy.
Bossie81 wrote:Thanks, I didn't know what the problem was. But I contacted Netgear Belgium, they said to ship it back to the store for repair. That my orbi still was under warranty.
So after more of a week of not working I prepared a "return for repair" on the Webstore where I bought it.
And just when I wanted to dismantle my orbi I had the urge of just trying to conect to my WiFi for one last time (although I tried it more then 10 times in the previous days...) and all of a sudden I got internet.... I have no idea what went wrong or why it started to work again on its own after a more then a week that it didn't work... but when WiFi was back, the orbi app did show a update status. So I did that update. And since no problems and all works fine again, WiFi signal shows full bars in all my rooms (and 2 bars in the garden)... just as it used to be.... so my happy again :)
