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Forum Discussion
fcarmonabr
Apr 02, 2018Tutor
Orbi stops working
I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network an...
Bridgid88
Apr 02, 2018Initiate
I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!
FURRYe38
Apr 02, 2018Guru - Experienced User
What FW are you using?
Please try the new Beta FW:
After the installation, factory reset BOTH the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.
Bridgid88wrote:
I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!