I have been using my Orbi since April / 2017 without major problems, but tonight the system just stopped to work and the lights turned magenta. Turned on and off and now I can't see my WiFi network anymore. I unplugged from the power outlet, waited a couple.o.minutes and connected again... Nothing. Tried the reset without success. Any suggestion?
Thank you, Fabio
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Thanks for your answer! I tried to follow the steps, but the problem is on my router. I can't get it connected using an ethernet cable... I can connect to the satellite, but the problem is that I can't access http://orbilogin.com from there.
Looks like there is no way to update the firmware on my router and I will try to stop by best buy to check if I got the extended warranty from GeekSquad.
Nope... The Ethernet is not working on my router. Looks like the only thing that is working is the green led on the back... I can't reset, I can't connect on Ethernet... Nothing. Bad news for me, I didn't get the warranty at the Best buy and will have to rely on Netgear for that. Now, I'm about to travel for vacation .. kids at home and I need a wifi solution, and honestly, I can't even consider to buy another Orbi after all of this... im not expending another USD 370 in a system that let me down in less than one year. Frustrating...
Thanks for your tips, I really appreciate it. I decided to get a new mesh network (EERO PRO) after hearing about all problems and returns of Orbi System. It is sad, because I just lost 370 and I was always a Netgear supporter... I will try to reach them out and see what they can do with this defective unit and if they fix it, I will probably give it to a friend of mine.
@fcarmonabrwrote: Thanks for your tips, I really appreciate it. I decided to get a new mesh network (EERO PRO) after hearing about all problems and returns of Orbi System. It is sad, because I just lost 370 and I was always a Netgear supporter... I will try to reach them out and see what they can do with this defective unit and if they fix it, I will probably give it to a friend of mine.
I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!
After the installation, factory reset BOTH the router and satellite then setup from scratch. Use a ethernet wired PC to do the upgrade.
@Bridgid88wrote: I have the same exact problem... and it started this morning as well. Suddenly no internet, won’t show up as WiFi network, and won’t reset. The unit continues to get stuck with a solid white ring when trying to reboot. Can’t access orbilogin.net because orbi won’t connect to internet. Also is not being recognized by laptop, so can’t manually restore firmware. I’ve spent hours this afternoon trying to troubleshoot with no success. Extremely frustrated!!
