Orbi voice not showing as connected on orbi app

Problem solved!
I spent half an hour with a support person on the phone yesterday and we tried the basics, such as reboot, single sync, Double sync etc. Nothing worked till we did the following:

1) Complete reset (it does take a long time to hold that pin in the little hole, at least 15 seconds)

2) then wait until the blinking white light turns to solid white (if it turns to blue, your reset did not work)

3) at that moment open Orbi app and in settings add the satellite. 

I had tried it so many times before and my guess is that this time, the success was the timing of "add a satellite" function in the app. Too early does not work, too late does not work. This time i launched the search not at "power on", but at "full white light." and bingo... 

(PS some site recommended the nighthawk app to set up the orbi voice and while i managed to access it and make it function as an extender with functional alexa, it did no good to get it correctly set-up a an additional satellite. Maybe good when using it as an extender for another router, but not needed for set-up as an additional satellite to an Orbi system)