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Orbi WiFi 7 RBE973
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Orbi with Lorex netHD

dammittman813
Aspirant

Orbi with Lorex netHD

I bought the Orbi and hooked it up. Everything seems to work great, with the exception of my Lorex netHD mobile client on my phone/tablet. It works great when connected to Wi-fi, but when I leave the house, I am unable to connect to it. I tried to do the port forwarding, but Orbi has changed the IP addresses. I tried to change the IP address on the Lorex, but then it doesn't work. Any thoughts or input? 

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 6
TheEther
Guru

Re: Orbi with Lorex netHD

Can you explain what you meant by, "Orbi has changed the IP addresses"?  

 

Are you connecting your app to your home network's public IP address when outside the house?

Message 2 of 6
dammittman813
Aspirant

Re: Orbi with Lorex netHD

Previously my IP addresses were 192.168.1... Now they are 10.0.0...When I look in Orbilogin under Advanced Setup > Route / AP Mode, it is connected as Router, so it assigns new IP. I can change it to AP (Access Point), but I lose a lot of the features of the Orbi...and the Lorex app still does not work.

 

No, I'm not able to connect it. I tried changing the IP address and all, but nothing. I'm stumped.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 3 of 6
TheEther
Guru

Re: Orbi with Lorex netHD

When a Netgear router changes it IP subnet from 192.168.1.X to 10.0.0.X, that's usually a sign that it has detected another router.  Does your ISP modem have a built-in router?  Tell-tale signs are that it has multiple Ethernet ports and/or Wi-Fi.

 

If your ISP box has a router, then it's going to block any ports that you open on the Orbi.  You should either disable the ISP router (aka putting the modem into bridge mode), or you should change the Orbi to an AP and configure port forwarding on the ISP router.

Message 4 of 6
dammittman813
Aspirant

Re: Orbi with Lorex netHD

You are correct, the modem does have a built-in router. I have both of the wireless radios turned off. I did forget to mention that my Lorex is connect to the internet via coax (Verizon FiOS)...I'm thinking this is the issue? So if I change the Orbi to AP, I would need to redo the port forwarding? I'll try that and get back to you. Thank you

Message 5 of 6
TheEther
Guru

Re: Orbi with Lorex netHD

Yeah, the easiest solution is to change the Orbi to an AP.  You'll need to force your devices to acquire new IP addresses because the 10.0.0.X subnet will disappear.  Then, redo port forwarding, but this time on the FiOS router.

Message 6 of 6
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